>Rolling Out New Technology: Lessons Learned

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Lessons learned:
  1. The more things change, the more they stay the same; even though the technologies may change, the people and process issues still need to be dealt with.
  2. You can’t just role out new technology and expect that people will just “catch on”; what’s intuitive to one person is not necessarily intuitive to another.
  3. Different people learn in different ways; some can read a manual, others need more human interaction or hands-on training.
  4. Communication is critical to progress; we need to listen to others before we can effectively solve their problems.
  5. Learning needs to be repetitive; once is often not enough.
  6. Training needs to be part of every technology rollout.
  7. People, process, and technology need to be unified to bring results; otherwise the “new” technology may just end up sitting there.
  8. Many people are afraid of and/or resistant to change, and we need to be compassionate, empathetic, and help bring people along, always!

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