I don’t know about you, but I have always been a pretty big believer that you get what you pay for.
That is until everything Internet came along and upended the payment model with so many freebies including news and information, email and productivity tools, social networking, videos, games, and so much more.
So when it comes to something like open source (“free”) software, is this something to really take seriously for enterprise use?
According to a cover story in ComputerWorld, 10 May 2010, called “Hidden Snags In Open Source” 61% say “open source has become more acceptable in enterprises over the past few years.” And 80% cited cost-savings as the driving factor or “No. 1 benefit of open-source software.”
However, many companies do not want to take the risk of relying on community support and so “opt to purchase a license for the software rather than using the free-of-charge community version…to get access to the vendor’s support team or to extra features and extensions to the core software, such as management tools.”
To some degree then, the license costs negates open source from being a complete freebie to the enterprise (even if it is cheaper than buying commercial software).
The other major benefit called out from open source is its flexibility—you’ve got the source code and can modify as you like—you can “take a standard install and rip out the guts and do all kinds of weird stuff and make it fit the environment.”
The article notes a word of caution on using open source from Gartner analyst Mark Driver: “The key to minimizing the potential downside and minimizing the upside is governance. Without that you’re shooting in the dark.”
I think that really hits the target on this issue, because to take open source code and make that work in a organization, you have got to have mature processes (such as governance and system development life cycle, SDLC) in place for working with that code, modifying it, and ensuring that it meets the enterprise requirements, integrates well, tests out, complies with security, privacy and other policies, and can be adequately supported over its useful life.
If you can’t do all that, then the open source software savings ultimately won’t pan out and you really will have gotten what you paid for.
In short, open source is fine, but make sure you’ve got good governance and strong SDLC processes; otherwise you may find that the cowboys have taken over the Wild West.