Toward A User-Centric Government

My new article in Government Executive is out today. Called “Too Big To Succeed”–the article talks about the importance of simplifying and organizing large, complex organizations, such as government, to achieve transformational and valuable change. The article is anchored in the Law of Diminishing Returns and the Law of Large Numbers.Although the article doesn’t use the term user-centric government, this is exactly the point and continuously driving forward with advanced technologies can help us make the leap. Hope you enjoy reading! Andy