Performance and Transparency – 2gether 4ever

Performance and Transparency - 2gether 4ever

Really liked this performance measurement and transparency at Home Depot.

Here are their store performance measures prominently displayed.

Not a high-tech solution, but every measure has its place and metrics.

– Looks at friendly customer service.

– Tracks speed of checkout.

– Measures accuracy of transactions.

This lines up well with the management adage that “you can’t manage what you don’t measure.”

Some pointers:

– Identify, collaboratively, your key drivers of performance

– Determine whether/how you can measure them efficiently (i.e. qualitatively, quantitatively)

– Set realistic, stretch targets for the organization

– Communicate the goals and measures, 360 degrees

– Regularly capture the measures and make the metrics transparent

– Recognize and reward success and course correct when necessary

– Reevaluate measures and goals over time to ensure they are still relevant

Wash, rinse, repeat for continuous improvement. 😉

(Source Photo: Dannielle Blumenthal)

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