So I had the opportunity to attend a board meeting recently and to see firsthand why most decisions are so flawed.
– No Diversity–The board members were all from a single age group and color, and this clearly impacted their thought processes and decisions. For example, when others attending the meeting asked about updating some technology, the board members blankly felt that was not important even after almost a decade of the same thing.
– Self-Interest–The board only entertained issues that they were interested in for themselves. For example, when someone stood up to talk about issues they didn’t feel were important to them, the board members tuned out, interrupted the speakers, actually scrowled at them, or just shut them down altogether.
– Getting Personal–Board members frequently changed the discussion from substantive discussion to personal attacks. When one person questioned a recent decision, a board member started yelling about being called names (which never happened that I saw) or telling the speakers that they didn’t know what they were talking about.
– Information Poor–Board members made decisions or committees recommended decisions first, and then put it up for discussion later (like at a subsequent meeting). Moreover, the board members referred to decisions being made over and over based on anecdotes of people telling them this, that, or the other thing (none of which could be verified) and not on facts or surveys of those impacted by the decisions.
– Transparency Lacking–Board members made decisions without explanation for the reason or justification, and even without necessarily evaluating all the alternatives. When questioned, the board wasn’t able to identify costs of alternatives or even fully explore the other viable options.
– Intimidating The Opposition–The board members actually seemed to challenge and turn to intimidation to stem alternate views from their own. Some people that had supported other voices in the room where turned or told that they hadn’t understood the issues properly to begin with.
Despite some nice people personally and one or two that didn’t seem to go along with the shinanigans, overall it was a very disppointing show of decision-making, governance, communication, and leadership.
No wonder people get turned off by the process, don’t participate, and lose confidence in those at the top. Maybe time for people to be leaders with heart and not megalomaniacs with gavels.
(Source Photo: here with attribution to CJ Sorg)