So have you heard of the 20-50-30 Rule when it comes to change management?
20% of the people are open and friendly to change–they are your early adopters.
50% are fence sitters–and they hold a wait and see attitude.
30% are resisters–these are the people that will be the roadblocks to change.
Some will resist openly and loudly. Others will disguise their resistance in a politically correct way. And finally some may work subversively to block change.
The keys to overcoming the resistance is by working through the head, heart, and hands model, helping people to understand the following:
Head (Intellectual) – What is changing.
Heart (Emotional) – Why it’s changing (and what’s in it for me–WIIFM).
Hands (Behavioral) – How is it changing.
This means changing the mindset, motivating people, and shaping behavior to effect change.
Change and resistance to change are facts of life, but how we approach it can either mean failure or amazing transformation. 😉
(Source Photo: Andy Blumenthal)