Ambassador of Redemption and Peace

Founding of the State oF Israel.jpeg

Thought this was so cool…


One of my friends from synagogue has an amazing replica of the letter From President Harry S. Truman recognizing the the State of Israel (with the President’s last-minute hand-written edits on it):


It reads: 

“This Government has been informed that a Jewish state has been proclaimed in Palestine, and recognition has been requested by the provisional Government thereof.  

The United States recognizes the provisional government as the de facto authority of the State of Israel.” 

Harry Truman 

Approved May 14, 1948″

 And hence the Jewish people went from almost 2,000 years in exile and persecution–culminating in the genocidal Holocaust that wiped out 6,000,000 Jews–to be followed by the founding of the State of Israel and the keeping of G-d’s promise in the Bible:

Genesis 15:18: 

“On that day the LORD made a covenant with Abram and said, “To your descendants I give this land, from the Wadi of Egypt to the great river, the Euphrates.”

Deuteronomy 30:3 

“Then the LORD your God will restore your fortunes and have compassion on you and gather you again from all the nations where he scattered you.”

We are living through historic times!


Now the Headquarters of the State Department is named the Harry S. Truman building…how fitting for all our diplomacy to be called for the President that recognized the State of Israel, as the Bible said. 


Then this weekend, I was truly surprised and humbled when another friend from synagogue said that he thinks with all my passion and caring for the United States, Israel and G-d that I could be the U.S. Ambassador to Israel…I couldn’t have be more moved by these lovely sentiments.


As a child of Holocaust survivors and a person of faith who believes deeply that we are witnessing the prophecies of the Bible literally being fulfilled and that we are in the time of the great redemption, I have a vision that we are ushering in the coming of the Messiah and that there will be peace in our lands and enlightenment of G-d upon the Earth. 


I hope and pray every day for it to be. 😉


(Source Photo: Andy Blumenthal)

>IT Communications, A Must Have

>

Being in a technical field like IT, we often see disconnects between the “techies” and the business people—almost like they are speaking foreign languages at each other. The result is that the techies don’t really understand the business requirements and the business people don’t understand the technical solutions. It’s sort of comical to watch, if not for being so sad in terms of the huge number of failed IT projects that result.

One thing we’ve realized is that we need to be able to communicate and communicate well between the business and IT or else we are not going to be very effective at IT service provision and enabling the business to perform at its best.

One solution has been to have IT staff whose job it is to translate between the business and IT units—these people are in roles at times called “business liaisons” or IT-business relationship managers. It is helpful to assign these liaisons to each business unit and give them authority and accountability for managing and nurturing a healthy relationship and unambiguous communication between business units and IT providers. The liaisons “own the customer” and ensure that requirements are captured correctly and understood by IT, that the proposed IT solutions are clearly explained to the business, and that the customer is satisfied with the systems and services they are receiving.

A second solution is hire IT communications specialists who more broadly “market” and communicate IT plans, policies, processes, goals, objectives, initiatives, milestones, and performance. I have found these professionals to be indispensable to “getting the message out there” and enhancing awareness and understanding for IT in the organization. Of course, IT leaders play a critical role in developing and honing the actual message, and in delivering ongoing two-way communications throughout the organization. In essence, they are the ambassadors and communicators par excellence inside and outside the organization with all IT stakeholders.

In short, IT needs to communicate early and often and communicate, communicate, communicate.

ComputerWorld, August 31-September 7, 2009 has a wonderful article affirming the criticality of IT communications in an article entitled: “Marketing IT: An Inside Job” by Mary Brandel.

As Brandel states: “It’s not about hype. It’s about conveying IT’s value.” I would add that it’s not only about conveying IT’s value, but also about creating IT value, by improving the two-way communication between the business and IT and thereby generating more effective solutions.

The article provides a number of useful suggestions for marketing and communicating IT that I’ve adapted, such as customer satisfaction surveys; IT annual reports that communicates accomplishments, alignment to strategic plan, “resources saved, awards won, and conferences at which staff members have spoken;” e-Brochures with “video coverage explaining goals,” services, policies, and plans; and Twitter alerts on service outages.

The key though which Bandel points out is that IT leaders need to “embed a 24/7 marketing mindset throughout the [IT] organization.” While business liaisons and IT communications specialists are focused on and specialize in this, it is still imperative for everyone in the IT organization to understand and be able to market and communicate IT services and processes to customers. All IT personnel are representatives to the business and should present and represent that customer service is our #1 goal.

From my perspective, this means transitioning our IT organizations to be wholly user-centric. This means a clear and ever present awareness that the business is IT’s raison d’être.