It get’s delivered and afterwards, I notice that the door handles are installed unevenly.
I call the store and they agree to send their guys out to us again to fix it.
Well, the handles were on the wrong doors and they switch it so that now they look even, but in the process, they break the handle on one of the doors so that only the top is attached to the door and the bottom is blowing in the wind (and ready to scratch the door).
With this second installation debacle, I call the store again and not a happy camper!
Three calls later, the store agrees for me to come over and literally take the handle of the fridge on the showroom floor to replace my broken one–which I promptly did!
Third times the charm…no more broken door handle.
As for the one in the store, let’s just say you can only open the left door for now. 😉
This is a good video on creating a smart house by a company called SmartThings.
Building on Facebook’s social graph where we are all connected in the social realm, SmartThings has developed the concept of the physical graph, where all things are connected and are programmable.
While most of us still don’t see the real need for our toasters and fridge to be connected to the Internet and wouldn’t pay more for it, SmartThings has some cool ideas that may just yet help the smart home market actually take off.
The obvious–turn on/off lights, fans, and appliances; adjust thermostats, and monitor your home through security cameras over the Internet.
The not so obvious–
– Add a “presence tag” and the home can sense when you arrive/leave and take appropriate action to adjust lights, temperature, security system, and so on.
– Add a open/shut sensor and you can know if you left a door or cabinet open or if someone (like the kids) is getting into the liquor closet or a small child into the cabinet with dangerous cleaners and chemicals.
– Add a “moisture sensor” and you can be alerted to broken water pipes.
– Add a “smart service” and you can notify the plumber about the water emergency at your home.
– Add smart apps by 3rd party developers and you can get notification when there is a severe weather alert and you left the windows open.
– Add “party mode” and you can have the patio lights, blender, music and disco ball going on for some fun.
I like the look of the app they’ve created to control all these things on your Smartphone–simply choosing your location (home, office, etc.), room, and then physical item that you want to remotely monitor or control.
Interestingly, the Wall Street Journal (23 Feb. 2013) take this “smart” concept yet further to where we actually start giving up control to the devices themselves and asks “Is smart [technology] making us dumb?”
– Cars sense when we are tired and attempts to drive for us or they detect we are driving too fast or reckless and notifies our insurance company.
– The scale sees that we put on a few pounds and contacts the personal trainer for an appointment for us or won’t allow us to heat up the pizza when we slide it into the microwave.
– The toothbrush senses that we brushed a little too quick today and urges us to brush a little more.
– The trashcan detects that we did not separate out the recyclables and splashes this embarrassing information on Facebook.
– The washer detects high water usage this month and suggests we hold off on the next load.
The WSJ comes to a distinction between “good smart” and “bad smart,” where good smart gives us more information for better decision-making and the control to execute on it, and bad smart is where you “surrender to the new technology.”
While I agree with Google’s CFO who said “The world is a broken place whose problems…can be solved by technology,” I also believe that “smart design” means that we remain the masters and the technology remains the slave.
Technology is a tool that can help us solve-problems, but we are the problem-solvers and we must learn through trial and error and a maturation process so we can continue to address ever larger and more complex problems.
Giving up control to technology may make sense if we are about to harm ourselves or others–like with having automatic stopping on a car backing out and about to hit a little child–but it doesn’t make sense in directing the personal decisions that we see fit for ourselves.
Sometimes we will be right and other times, very wrong, but that is living, learning, growing, and being human beings accountable for our actions–not being another automaton hooked to the physical graph. 😉