Took an interesting class recently in having difficult conversations.
These are the conversations you need to have about performance, accountability, expectations, bad news, conflict, and so on.
Often these are the conversations we tend to avoid, because we don’t know how to have them without making things worse where things get emotionally charged, people become defensive, things gets misinterpreted, and they get escalated.
And it’s even more difficult when there is a discrepancy in power between the people having the dialogue.
But it is important to have the critical conversations in order to solve the underlying problems!
Often problems are rooted in that we judge others too quickly and erroneously, or we just don’t have all the facts.
The data points we do have get filtered, interpreted, assumptions are made, conclusions are drawn, beliefs are adopted, and actions are taken that may be wrong (reference: The Ladder of Inference by Chris Argyris).
The key to having a productive conversation is to explain the issue and the impact, acknowledge your part in the problem, describe the desired outcome for the relationship and the work, and most importantly, give space for the other person to respond.
We need to get the other person’s point of view, including the data points that we may have missed or misunderstood, generate options, and agree how to solve the issue.
Unfortunately, there are times when the other person digs in and isn’t open to working on or resolving the problem, in which case you may need to decide whether to grin and bear it (i.e. live with it) or leave the relationship, because it has become too unproductive and toxic.
The instructor said it well: This is about problem-solving. But life is too short to deal with jerks! 😉
(Source Photo: Andy Blumenthal)