Micromanaging Your Customers

Check Out
Standing in line at the store the other day, I’ve got to to say that I sort of really resented this ridiculous check out line.



We are not in kindergarten and do not need little footsies and signs to tell us where to stand, how far apart, and who is up next in the line.



Actually, it’s really not all that complicated–we can figure out to lineup in front of the counter and wait our turn civilly.



Micromanaging your customers (or for that matter your employees) is a pretty stupid idea.



Get your own house in order–and do a good job servicing the people that are paying you (or working to make you a success).



How about you take your little feet over behind the counter and get the line moving that much faster and stop making us wait so long to begin with to give you our business.



Happy Black Friday…loosen the reins a little won’t you and you’ll find a happier customer (and employee) base and make some more money in the process. 😉



(Source Photo: Andy Blumenthal)