Two Things To Know

There are two things to know.

  • Know-how:  That’s knowing how to do things yourself.
  • Know-who:  That’s knowing who to go to to get everything else done. 

None of us is perfect.


We each have strengths and weaknesses.


No one has all the answers–despite some big egos out there!


That’s why we all need each other.


Knowledge is great, but networking magnifies your potential many times over.


These are two things you definitely want to know. 😉


(Credit Photo: Andy Blumenthal)

Pyramid of Emotional Intelligence

I really like this Pyramid of Emotional Intelligence (EI). 


It starts at the bottom with your own personal self-awareness–knowing who you are, including your beliefs, values, priorities, needs, and dreams, and being able to express this. 


Next level is your personal self-control–being able to manage your feelings, control your actions, and cope with challenges and adversity. 


Moving to the social level is then social awareness–having a consciousness and respect of others, their feelings, thoughts, motivations, needs, desires, and rights.


Finally, at the top is relationship management–the ability to actively listen and empathize, assert and influence, be patience and unconditionally accept differences, develop trust, give and take, collaborate, and manage conflict.


Most people work on developing these areas of the EI their whole life, and it is definitely a pyramid worthy of the climb. 😉


(Credit Graphic: Andy Blumenthal)

Who’s In Charge Here?

This was a funny photo…


Sign around the ape says:

Laugh now, but one day, we’ll be in charge


I guess you never know who will be in charge. 

  • Be nice to everyone. 
  • Never burn bridges.


All of life is a circle–and everything and everybody goes around and around.  😉


(Credit Photo: Andy Blumenthal)

What’s Your Relationship?

This week I learned about the Three Levels of Relationships.


Level 3: Family/Friends

The highest form of a relationship where you are being authentic (i.e. yourself), you share deeply about yourself (thoughts, feelings, desires, mistakes, etc,) and you are vulnerable. 


Level 2: Professionals

The middle level of relationships in which you are seeking to build trust and respect, you share some information (i.e. appropriate), and you expose yourself a little to the other person. 


Level 1: Acquaintances

The most elementary of relationships that is superficial in nature, there is little personal sharing of information (i.e. mostly when you are asked a question and you feel comfortable answering it), and you remain guarded. 


This is a good way to assess your relationships–is it a level 1, 2, or 3 and are you behaving appropriately within that, so that you trust, communicate, and collaborate effectively.  😉


(Graphic Credit: Andy Blumenthal)

Succeed OR Fail

So I liked this saying from a colleague of mine at work:

We succeed or fail as a team.


It’s not me. 


It’s not you. 


It’s not him.


It’s not her. 

It’s us!


No one can do it alone. 


– If we fail, we fail as a team. 


– If we succeed, we succeed as a team. 


So let’s come together and be a team and give it our best shot! 😉


(Source Photo: Andy Blumenthal)

Teambuilding S-Cubed

Awesome day today with my team at work. 


We had a half-day team building. 


Started off with a Play-Doh exercise where we had to answer things like what we’d like to accomplish as a team in the new year. 


This was my representation with a S-cubed for the new program implementing process improvements and enterprise service management using:


– Strategy


– Structure


– (Customer) Service


We followed up with a great team luncheon and then a game of Monster Mini Golf.


We broke into two teams and one team came in “first place” and the other team were the “winners.”


I suppose whenever we genuinely come together as a team to appreciate each other and work collaboratively as a unified whole–greater than the sum of our parts–then we truly all come out as first place winners! 😉


(Source Photo: Andy Blumenthal)

The Culture Key To Organizational Success

As I continue to learn more about organizational success strategies, I am coming to understand that the underlying culture of the organization is so very fundamental to its success.


I believe this is especially the case in terms of three critical competency areas:


– Communication – needs to be timely, constructive, multi-directional, and with emotional intelligence.


– Trust – must be be based on honesty and integrity including consistently supporting the success of everyone professionally and as a organization. 


– Collaboration – must be be anchored in respecting, valuing, empowering, and rewarding each and every person for their views and the contributions, both individually and as team members, and in treating diversity and collaboration, as a true force-multiplier. 


If any of these elements are missing or broken then it does not seem to me that the organization will be able to be successful for the long term.


Organizational success is built on ingredients that strengthen the ties of leadership and individuals and that foster contribution as individuals and as team members. 


No amount of smart, innovative, and even hard work, in my mind, will make up for shortfalls in these critical organizational success factors. 

So when planning for organizational success, make sure to build these in from the get-go. 


(Source Photo: Andy Blumenthal)