Telework Lessons from Coronavirus

 

So we’re all stuck in the house teleworking because of Coronavirus.

After a number of hours, I hear from my daughter that her laptop stopped working.

Apparently the battery overheated. 

Like a good millennial, what does she do?

She puts it in the refrigerator to cool down.

And sure enough, when she takes it out, it’s working again. 

Next problem of the day is where the VPN circuits are overloaded (too many people trying to login from home).

And when you try to call the help desk, of course all you get is a busy signal. 

We sure are learning a lot during this Coronavirus outbreak. 😉

(Credit Photo: Andy Blumenthal)

That Decisive Qualitative Edge

So I am reading this book called “Israel’s Edge.”

It’s basically about their elite genius program, “Talpiot,” in the Israel Defense Forces (IDF).  

Each year the program accepts only the top 50 out of 100,000 graduating high school students for a 9-year commitment. 

There are the mathematicians, physicists, and computer scientists that help give the IDF the cutting edge in military R&D and other innovations. 

These are the brain trust behind Israel’s Iron Dome missile defense system and Trophy tank active protection system and many more both military and industrial advances. 

This program was born after the almost disastrous 1973 Yom Kippur War where Israel misjudged the intelligence and the advances in their enemies capability and almost lost the war. 

I like the philosophy of General Yitzhak Ben-Israel who understands the importance of challenging the status quo and looking differently at critical situations and avoiding confirmation bias:

My method is not to look for supporting evidence. I look for refuting evidence…you see one white swan, then a second, third, fourth, fifth, and sixth. You still can’t conclude that all swans are white…nature builds us to be inductive, to make generalizations from past experience…this standard way of scientific thinking can be limiting and destructive.”

Instead we must be continuously curious, think outside the box, be creative, and innovate. 

Especially, where we don’t have a quantitative advantage like with Israel surrounded by many enemies, then we must rely on a very sharp qualitative edge. 😉

(Credit Photo: Andy Blumenthal) 

Retro Cool Digital Watch

Wow, I love this retro digital Computron watch from Bulova. 

I remember when the first digital LED watches with the red numbers like this first came out in the 1970s. 

They were quite expensive then!

Part of the computer revolution. LOL

I remember my uncle had something like this and I thought how cool it was–no moving hands to read.

Also, has a little of that sci-fi Battlestar Galactica red (moving) light effect from the cybernetic enemy, Cylon visors. 

What’s old is what’s new.  😉

The Goal is Automagically

Wow, I couldn’t believe that this is a real word.

Automagically.

I thought my colleague was using it as a gag. 

But when I asked Dr. Google, there it was. 

Automagically – Automatically + Magical

It refers to the use of computer automation and how when well-implemented it seems almost like the process is magical, ingenious, and oh, so easy. 

So this is the goal for us that all our processes and efforts should be poof–automagically done and  there it is! 😉

(Source Photo: Andy Blumenthal)

Computer Sentiment 1984

So I found this book in an IT colleague’s office. 

It’s called: “The Unofficial I Hate Computer Book”.

It was written in 1984, and like the George Orwell’s book by that name, it is a dystopian view of technology. 

The back cover says:

Computer haters of the world unite: It’s time to recognize and avenge the wonderful advances we’ve made thanks to computers–excessive eyestrain and headaches, irritating beeping noises, a one-ton printout where once there was a six-page report, a “simple” programming language you can’t understand without five handbooks, a dictionary, and a math degree.

The book goes on with illustration after illustration of unadulterated computer hate and associated violence. 

– Dogs dumping on it (see cover)

– Contests to smash it with a hammer

– Hara-kiri (suicide with a knife) into it

– Skeet shooting computers that are flung into the air

– Shotput with a computer

– Tanks rolling over them

– Sinking it in water with a heavy anvil

– Boxer practicing his punches on it

– Setting it ablaze with gasoline

– And on and on, page after hate-filled page.

So in the last 34-years, have we solved all the annoyances and complexity with computers and automation?  

Do the benefits of technology outway the costs and risks across-the-board?

How do security and privacy play in the equation? 

I wonder what the authors and readers back then would think of computers, tablets, smartphones and the Internet and apps nowadays–especially where we can’t live without them at all.  😉

(Source Photo: Andy Blumenthal)

Computer Luminaries

I wanted to share these photo that I took at Micro Center, a computer and electronics store, outside Washington DC. 

On the wall are these pretty awesome photos of many of the founders and inventors behind modern-day computing. 

1) Doug Englebart – the GUI and Mouse

2) Dennis Ritchie – C and Unix

3-4) Dan Bricklin and Bob Frankston – Visicalc and Spreadsheets

5-6) Bill Hewlett and Dave Packard – HP 

7) Gordon Moore – Intel

8) Grace Hopper – First compiler that led to development of COBOL

9-10) Robert Khan and Vinton Cerf – TCP/IP

11) Steve Wozniak – Apple I and II

Of course, the following deserve a place of the wall of fame as well:

12) Steve Jobs – Apple

13) Bill Gates – Microsoft

14-15) Larry Paige and Sergey Brin – Google

16) Jeff Bezos – Amazon 

17) Mark Zuckerberg – Facebook

On one hand, these are people like you and I, who live, feel joy and pain, and one day die. In the end, we’re all just flesh and blood, plus a soul that is our moral compass. 

But on the other hand, G-d has given some people special gifts to pass to mankind, like a master painter, musician, inventor, or holy person, whose worldly works are as near to G-dly as perhaps we can get outside of Heaven itself.

G-d must have a plan for us as he sends us these people–or more like angels–to guide our development and our destiny. 

Whatever G-d wants from us, we’re definitely on a course to get there and that is comforting and a ray of hope for all of us. 😉

(Source Photos: Andy Blumenthal)

tURNING yOUR dEVICE aGAINST yOU!

So interesting article in BBC about the Samsung’s “Listening TV.”

This TV has voice activated controls and they don’t just take commands, but…

“If your spoken words include personal or other sensitive information, that information will be among the data captured and transmitted to a third party.”

So aside from hackers (and spies) being able to turn your phone and computer mics, cameras, and GPS location data on and off to surveil and eavesdrop on you, now the dumb television set can listen in as well. 

You can be heard, seen, and found…whether you know it or not. 😉

(Source Photo: Andy Blumenthal with eyes and ears from here and here with attribution to Firas and Simon James)

Love Technology, Always

No reason for Sir/Madam technology here to feel down in the dumps.

Yes, we love you technology.

 

And not just sometimes, but always! 😉

 

(Source Photo: Andy Blumenthal)

Talk To The Hand

So you know the saying “Talk to the hand, because the face ain’t home…”?

Well IPSoft has an artificial intelligence agent called Amelia that handles service requests. 

Instead of talking to a human customer service rep, you get to talk to a computer. 

The question is whether Amelia is like talking to a hand or is someone really home when using IA to adroitly address your service issues?

Now apparently, according to the Wall Street Journal, this computer is pretty smart and can ingest every single manual and prior service request and learn how to answer a myriad of questions from people. 

On one hand, maybe you’ll get better technical knowledge and more consistent responses by talking to a computerized service representative.

But on the other hand, if the interactive voice response systems with the dead end menus of call options, endless maze of “If you want to reach X, press Y now” along with all the disconnects after being on for 10 minutes already are any indication of what this, I am leery to say the least. 

The Telegraph does says that Amelia can service customers in 20 languages and after 2 months, can resolve 64% of “the most common queries” independently, so this is hopeful and maybe even inspiring of what is to come. 

These days, based on how much time we spend online in the virtual world, I think most people would actually prefer to talk to a knowledgeable computer than a smart alec human who doesn’t want to be handling annoying customer calls all day, anyway. 

The key to whether Amelia and her computerized brothers and sisters of the future will be successful is not only how quickly they can find the correct answer to a problem, but also how well they can understand and address new issues that haven’t necessarily come up the same way before, and how they handle the emotions of the customer on the line who wishes they didn’t have the problem needing this call to begin with. 😉

(Source Photo: here with attribution to Vernon Chen)

Technology Heals

My wife took this photo today at The Drupal for Government Conference at NIH.

The man in the photo was not only participating in the conference, but also taking notes on his Apple Macbook Air.

It is incredible how technology is helping us do our jobs and be ever more productive.

This is the vision of technology taking us beyond the natural limits we all have and face.

I remember a few years ago when I was in the hospital for something and feeling bad about myself, and my wife brought me a laptop and said “Write!”–it was liberating and I believe helped me heal and recuperate.

I wonder if hospitals in the future will regularly provide computers and access to patients to not only keep them connected with their loved ones, but also let them have more options for entertainment, creativity, and even productivity, to the extent they can, while getting well.

Kudos to this gentleman–he is truly a role model and inspiration for us all.

(Source Photo: Dannielle Blumenthal)