I thought this was a good and important customer service principle:
“Don’t make me go through NO
To get to YES.”
When it comes to customer service, the default for reasonable requests from good customers should always be YES!
We can either make the experience miserable for the customer and leave them fuming, never coming back, and bad-mouthing us or we can make it fair, easy, accommodating, and a WOW experience!
Why not build your customer base and reputation for excellence rather than erode it?
(Source Photo: Andy Blumenthal)