Airplane Art

Why aren’t airplanes really decorated like this?


It would be so much more fun to get on a plane that displayed some pizzaz!


All we hear about are plane delays, cancelled flights, mishandled baggage, and involuntary bumping.


Oh, and don’t forget the ever more cramped seating and the entertainment system that is habitually broken.


How does this industry get away with all this crap? 😉


(Credit Photo: Andy Blumenthal)

Now Dat’s Customer Service

This was a sign that talks to a real customer service orientation:


“Suppose we refund your money.


Send you another one without charge.


Close the store.


And have the manager shot…


Would that be satisfactory?”


Actually no, that’s not good enough!


While you’re at it…


Bow down and kiss my filthy feet.


Flagellate yourself with 40 lashes using a wet noodle. 


Give me a complimentary supply of whatever the crap is I was buying for life.


And after you shoot the manager, hang him from the tallest tree for everyone to get the message.  LOL


Now dat’s customer service!  😉


(Credit Photo: Andy Blumenthal)

Give Me That Fridge Handle

So we got a new stainless refrigerator. 


A cause for celebration!


It get’s delivered and afterwards, I notice that the door handles are installed unevenly. 


I call the store and they agree to send their guys out to us again to fix it. 


Well, the handles were on the wrong doors and they switch it so that now they look even, but in the process, they break the handle on one of the doors so that only the top is attached to the door and the bottom is blowing in the wind (and ready to scratch the door). 


With this second installation debacle, I call the store again and not a happy camper!


Three calls later, the store agrees for me to come over and literally take the handle of the fridge on the showroom floor to replace my broken one–which I promptly did!


Third times the charm…no more broken door handle. 


As for the one in the store, let’s just say you can only open the left door for now.  😉


(Credit Photo: Andy Blumenthal)

This Is The IT Help Desk

This was a funny true story that happened recently. 


Someone found a roach walking around their desk in the office. 


Not knowing who to call…they call the (IT) Help Desk.

Hello. What is the asset number on the device you are calling about?

Asset Number! You don’t need my asset number.

Well, what is the nature of your problem?

I’ll tell you what my problem is. The problem is that I have a cockroach walking around on my desk!”

Ah, do you know that you are calling the IT!!! Help Desk?

Ah, yes I do. Can you give me the number for who to call about this roach?

Ah, you are calling the wrong number. Why don’t you try finding out who your facilities person is?

Facilities person! But you guys are the Help Desk! Can’t you tell me how to get help to get rid of this roach? And by the way–where there is one, there are definitely more.

Ah, We don’t typically handle roach problems, but thank you for calling the Help Desk. {{click}}


I know many organizations are moving to Enterprise Service Desks where you can call and get help for all sorts of issues at work. 


Even then, I wonder if the employees answering the line will be trained in who to call to get a Roach Motel or some Raid. 


Perhaps this is the next evolution of support.  😉


(Source Photo: Andy Blumenthal)

Monday Signs

Starting a new week…


Pick a sign for your desk:


– Good morning let the stress begin

 

– Step away from my desk and no one gets hurt


– I found your nose, it was in my business


– I’m pretty sure I have no idea


Which one would you pick?


(Source Photo: Andy Blumenthal)

Don’t Give A Fire Truck

Sometimes, others can get negative at you in life.


People are unhappy. 

 

Complaints are rolling in. 


It seems like you can’t do right.


But you have to have a thick skin or as one colleague told me:

You need to be like Teflon and have it all just roll off you.


And this book title reminded me of this:

“The Subtle Art of Not Giving A F*ck”


Yes, we do have to care about doing good in what we do. 


It’s just that we shouldn’t “give a f*ck” when others are just wanting to tear us down and enjoying it. 


Constructive feedback is good. 


But destructive negativity at every turn is just hurtful.


It’s also a way for others to not take ownership.


We all need to do our part to make things better in this world. 


Sure, no one does everything right and no one is perfect. 


But everyone needs to try their best, and when others just want to beat on you…


That’s a completely appropriate time to not give a firetruck. 😉


(Source Photo: Andy Blumenthal)

Say YES!

Really liked this sign on my colleague’s desk.


It says:

Start With Yes


I remember an old boss who used to say:

Don’t make me get through no to get to yes. 


The idea as another colleague put it is to:

Keep a smile on your face and your focus on the customer; everything else takes care of itself. 


Basically, it’s all our jobs to make sure that the customer’s needs are being met. 


That doesn’t mean that we don’t need to differentiate between requirements and desirements or that we need to deliver the yacht in the first go around.


As a 4th colleague put it:

The customer is in the water. They want the yacht. But I can give them a boat. It gets them to where they want to go, and they no longer need to swim. We can work our way up to a yacht.


Good analogy analogy and good things to keep in mind for customer service excellence! 😉


(Source Photo: Andy Blumenthal)