The Humanity of Routine

People are creatures of habit. 

They form routines and function with relative comfort and efficiency within that. 

And for the most part, we can recognize our own patterns in life. 

Get up, brush our teeth, dress, daven (pray), go to work and so on. 

After a while, you can do it mostly in your sleep. 

We sort of become like automatons. 

Flip the switch and we go.

When routine and structure become so rigid that we can no longer improvise or innovate then we have a big problem in higher order functioning. 

But also when we break people’s structures and habits, we find that they can quickly lose their sh*t. 

People need to control their time and maintain their patterns of life. 

Therein lies a certain safety and comfort in that repetitive doing.

You know what you’re doing–you’ve done it before, so you can do it again.

If you strip a person of their control over their time and the structure of their behavior, they are truly naked and in much more than a physical sense.  (They articulated this in The Punisher, Season One, on Netflix)

All of a sudden they don’t know what to do or how to do it. 

Do they go crazy, breakdown, or tell you everything you want to know. 

Torture is not just physical, but also mental and emotional. 

It is not hard to take away something so simple and a person is no longer a full person anymore. 

People need solid coping as well as survival skills to deal with the unknown.

Finally, appreciate when everything is more or less under control, because that’s truly a blessing.  😉

(Credit Photo: Andy Blumenthal)

The Goal is Automagically

Wow, I couldn’t believe that this is a real word.

Automagically.

I thought my colleague was using it as a gag. 

But when I asked Dr. Google, there it was. 

Automagically – Automatically + Magical

It refers to the use of computer automation and how when well-implemented it seems almost like the process is magical, ingenious, and oh, so easy. 

So this is the goal for us that all our processes and efforts should be poof–automagically done and  there it is! 😉

(Source Photo: Andy Blumenthal)

Gotta Love FANUC

I love FANUC industrial robots. 

They are made by a secretive company in Japan and they are #1 in workplace automation worldwide! 

They have over half a million installed industrial robots around the world.

Their robots are on assembly lines making everything from “cars and smartphones to beverages and drugs.”  They also are in Tesla and Amazon…so you know they are pretty much everywhere. 

FANUC has customers in 108 countries supported by 263 service locations. 

Their robots are made by…that’s right other robots…80% is automated. 

These robots are strong, fast, and precise, and they can do dangerous work. 

This company is the future of jobs, productivity, efficiency. 

But of course, people are still the brains behind the brawn.  😉

(Source Photo: Andy Blumenthal)

Technology and Human Capital–They Go Hand-In-Hand

So there are some mighty impressive places to work that really shine in terms of the technology they use and the constant desire to upgrade and improve their capabilities. 

Usually, these are also the places that value and respect their human capital because they view them as not just human pawns, but rather as strategic drivers of change. 

Then there are the places that are “so operationally focused” or just plain poorly run that they can’t be bothered to think about technology much at all or the people that make up the organization and its fiber. 

In many cases, the wheel may be turning, but the hamster is dead: 

There is no real enterprise architecture to speak of. 

There are no IT strategic or operational plans. 

There are no enterprise or common solutions or platforms. 

There is no IT governance or project/portfolio management. 

Even where there are some IT projects, they go nowhere–they are notions or discussion pieces, but nothing ever rolls off the IT “assembly line.”

How about buying an $800 software package to improve specific operations–that gets the thumbs down too. 

Many of these executives can’t even spell t-e-c-h-n-o-l-o-g-y!

It’s scary when technology is such an incredible enabler that some can’t see it for what it is. 

Rather to them, technology is a distraction, a threat, a burdensome cost, or something we don’t have time for.

Are they scared of technology?

Do they just not understand its criticality or capability?

Are they just plain stupid? 

Anyway, organizations need to look at their leadership and ask what are they doing not only operationally, but also in terms of technology improvement to advance the organization and its mission. 

Look to the organizations that lead technologically, as well as that treat their people well, and those are ones to ogle at and model after.  😉

(Source Photo: Andy Blumenthal)

Supervisors vs. Team Leaders

Here is a comparison of the roles and responsibilities of supervisors and team leaders. 

Often there can be confusion over who is supposed to do what. 

This table should help clarify what supervisors and team leaders do in terms of strategic planning, work assignments, resource management, employee training, and performance management. 

I hope you find this a helpful resource, and that you can organize your staff more efficiently and productively 😉

(Source Graphic: Andy Blumenthal)

Amazon + Teva = A Marriage Made In Heaven

Amazon has upended so many industries–and you can basically buy almost anything there.

And yes, what you can’t buy today, you will be able to buy tomorrow. 

What started as books and DVDs is now virtually synonymous with e-Commerce itself!

Next up for Amazon is pharmaceuticals!

Some people may think that Whole Foods gives Amazon the footprint it needs to sell these and dominate.

But what people aren’t considering is that Amazon can sell the pharmaceuticals online.

Amazon can do what other online drug distributors can’t.

Why?

Because Amazon has the most unbelievable distribution network in the world. 

Currently, people can order drugs through the mail, but these tend to be for regular reoccurring prescriptions that have lead time. 

However, Amazon can outdo these mail order pharma companies, because they can get you the drugs you need when and where you need it. 

– You don’t feel well and can’t make it to CVS, Amazon will deliver to your door. 

– Need same-day delivery, no problem. 

– Plus do all your shopping together in one fell timesaving swoop. 

My prediction: 

Amazon the low cost, efficient online seller of everything to everywhere is going to partner with Teva Pharmaceuticals, the #1 world leader in low cost generic drugs.

Teva already produces 120 billion tablets and capsules every year, operates in 80 countries, and currently fills 1 in 6 generic prescriptions in the U.S. 

Together, Amazon and Teva can make beautiful music, that is medicine + money!

Who needs CVS when pharmaceuticals perhaps soon can be gotten at Whole Foods or at your Trusty Amazon.com.  

One more time, I see some radical disruption–and this time it will bring you cheaper and more convenient drugs–make a l’chaim to your health. 😉

(Source Graphic: Andy Blumenthal)

(Endnote: I am a big fan + investor in Teva, and of course, all opinions here are my own.)

When You Need To BLUF

Most professional (and even personal) communications should start with…

________________________

BLUF (Bottom Line Up Front).

This means that you start with the ending–in mind, on paper, verbally, and in digital format. 

You provide the conclusion and/or recommendations right up front.

Rather than first wadding through all the details–context, analysis, considerations, assumptions, risks, etc. 

Let the reader know right away what it is you want. 

Generally, this is different than an abstract or summary that provides a synopsis and leading evidence for the argument put forward. 

Tell me what I need to know and get right to the point! 😉

(Source Photo: Andy Blumenthal)

I Met The Swamp And It Is Us

So with the election came promises (and hope to some) to “drain the swamp” in Washington, D.C. and beyond. 

That means redefining the size, scope, and purpose of federal government.

It also means reducing regulations that stifle American business and competitive advantage, placing restrictions on lobbying, and imposing term limits on Congress.

Presumably, it also means addressing mounds of fraud, waste and abuse in the system (many examples of each are out there).  

So here is a funny true story from when I was traveling recently…

A gentleman is riding with me in the elevator and he turns to me to make chit-chat. 

He says, “Good morning. Where you from?”

I smile and respond, “Washington, D.C.,” and add proudly, “the nation’s capital!”

He then asks, “What do you do there?”

Feeling a little perky that morning and with the elevator ride about to come to a stop at the lobby, I quickly blurt out, “Oh, cleaning up the swamp.”

To which, the man responds with the sarcasm galore and probably a good dose of disdain, “Yeah right!” 

There was something so comical about this scene in which I sort of baited this guy and at the same time found the reaction that is all too likely throughout America.

Do people believe and are they committed that we really do the following:

– Change the status quo of big stumbling government

– Right the wrongs done by those who take advantage of the system, its power and big money

– Restrain the ginormous national debt that threatens to consume all of us

– Fairly and compassionately address the nation’s priorities including those for national security, prosperity, and well-being

– Drain the swamp from the horrendous creatures that dwell and thrive therein

And the capital is not built on a preexisting swamp, but it did come and grow, man-made, dark and deep, as a result of the greed and fear that drives too many, far too far. 😉

(Source Photo: Andy Blumenthal)

Everyone Drinks

So this is a water fountain on steroids. 

Not 1, not 2, but 3 drinking spouts. 

Adults, children, and even pets can all get theirs.

And at the same time…no one goes thirsty!

So simple, yet why make people wait and take turns.

Drink everyone, drink to efficiency. 😉

(Source Photo: Andy Blumenthal)

Your Bowling Help Desk At Your Service

This was the sign in the Eisenhower Executive Office Building Bowling Ally that I mentioned in a post yesterday.

[Note: I’ve removed the phone number so don’t try calling.] 

Yeah, I’ve heard about a help desk for a lot of things, especially for Information Technology, but for bowling???

Thinking about calling a help desk for trouble with bowling [equipment], I couldn’t help imaging how this may go and chuckling a little:

“Hello, this is the bowling help desk at your service–what is the nature of your bowling emergency?”

Or

“Press 1 if your bowling shoes are too tight.

Press 2 if you’ve dropped the bowling ball on your foot.

Press 3 if you’ve bowled 2 or more gutter balls in a row.

Press 4 if the bowling machine is in a frustratingly stuck position.

Press 5 if you’ve lost your bowling ball or need a replacement.

Press 6 if you need additional scoring sheets.

Press 7 if you’re a lousey bowler and need bumpers to help your game. 

Press 8 if your fingers are caught in the ball and you can’t get them out. 

Press 9 if you’d just rather be ice skating or going to the movies. 

Press the # key, if you need to speak to a bowling representative.”

Lastly, I wonder if they open a help desk ticket for the bowling challenged and what their response time is. 

Yep, help is only a call away when you’ve got a bowling problem in the works. 

Now, if only they could fix the highly troubled DC Metro system–there should definitely be a robust help desk for that!  😉

(Source Photo: Andy Blumenthal)