Goals Vs. Tactics

I liked this saying from someone in the IDF. 

Be “flexible in tactics, but stay fixed on the goals!”

There are many ways to accomplish the same thing. 

And different people have their own approaches. 

As in the lyrics: “You take the high road and I’ll take the low road.”

That’s absolutely okay. 

In fact, that’s one of the strengths and benefits of diversity.

We bring different ways of looking at the world to the table.

Hence, we can bounce fresh ideas off each other and come to a great way forward. 

The main thing is that we focus on our goals and progress to achieve them. 

Be rigid on goals and flexible in tactics. 😉

(Credit Photo: Andy Blumenthal)

@Bagels and Business with CEO Hair Cuttery, Dennis Ratner

Hair Cuttery has 1,000 company-owned Salons in 18 states in the USA.  

Dennis Ratner, the founder and CEO is a huge success story.

– Puts people first. 

– Gives back to the community. 

– Believes in vision, planning, and execution. 

– Dennis said: “Effort = Reward” and to be “Relentless” in pursuing your passion.

– Great roles model. 

(Source Video: Andy Blumenthal)

DMAIC Reengineering

A colleague gave a wonderful talk the other day on process engineering.

The key steps to reduce waste (Lean) or variation/defects (Six Sigma) are as follows:

Define – Scope the project.

Measure – Benchmark current processes.

Analyze – Develop to-be processes (with a prioritized list of improvements) and plan for implementation.

Improve – Executive process improvements.

Control – Monitor/refine new processes.

It was amazing to me how similar to enterprise architecture this is in terms of: defining your “current” and “future” states and creating a transition plan and executing it.

Also, really liked the Project Scoping questions:

– What problem do you want to solve/what process do you want to improve?

– Why do you need this?

– What is the benefit?  And to whom?

– What are your objectives for this effort?

– Who are the key stakeholders?

– When is this needed and why?

I think process improvement/engineering methodologies like this can be a huge benefit to our organizations, especially where the tagline is “Why should we change–we’ve always done it this way!” 😉

(Source Photo: Andy Blumenthal)

BIG Difference Between Private and Public Sectors

So I thought this was very telling today about the difference between the public and private sectors…

I was teaching a class and gave the students a challenging scenario and problem and asked how they would solve it.

The class was a mix of leaders and managers from the public and private sectors–this time weighted mostly on the commercial side. 

Typically, the students from the government usually provide answers in terms of lengthy analysis processes, negotiations, vetting and getting buy-in and approvals through many layers of bureaucracy and red tape, as well as getting people to understand the what’s in it for me (WIIFM) value proposition.

However, this time, one the students from the private sector said bluntly, the following:

We can either do it the easy way or the hard way!

So I asked, “What do you mean the easy and hard ways?”

And he answered:

The easy way is that we can try at first to appeal to people, but if that doesn’t work then the hard way is we just do what needs get done.

Again with great interest and curiosity, I inquire, “And how do you that?”

This time someone else answers, and says:

We do “rip and replace”–we pull up the truck in the middle of the night and we rip out the things we don’t like and replace it with what we do, period.

Then I ask innocently again, “So what happens the next morning?”

And the 2nd person answers again, and says:

Who cares, the job is done!

This reminded me a little of the old images of the mob gangster pulling up in the shadows of the night to someone’s door that wasn’t cooperating and applying the baseball bat to the knees!

Yes, it’s a very different and extreme way of getting what you want and when you want it, done. 

Quite a BIG difference between the private and public sector approach to getting thing done!

One one hand, we have the speed and execution of the marketplace versus the more lengthly thoughtfulness and inherent compromises of government and politics. 

What’s it gonna be–some bureaucracy, seemingly endless red tape, and horse-trading or the good ol’ baseball bat to the knees? 😉

(Source Photo: Andy Blumenthal)

Did You Know You’re A Sinner

So walking down the street here yesterday, I ran into a sign and was handed a postcard, declaring:

“Sin Awareness Day”

Then I was confronted by a gentleman (or not so gentle) who proceeded to explain to me that I–and everyone else–are sinners!

Innocently, I ask, “Well, what have I done?”

The missionary answers with a stern face, “I’m sure you have lied!”

I said, “I don’t think so,” but then to play alone, I smirked and said, “Well what if I did?”

He answers and says, “You’ll need to repent!”

Thinking that Rosh Hashanah (Jewish New Year) is right around the corner in a couple of weeks, I thought to myself, hey that’s right in line with where I’m going anyway…

The guy continues–of course–to try to enlist me to his “savior” that he believes can save us from all our sins. 

I challenged and said, “Well, how about Moses?”

He roars back, “Moses?!!!” and starts railing on about “convert, convert, convert.” 

Uh no, thank you, I am fine with the faith of my father, and grandfathers, and great grandfathers, etc. 

And I appreciate if we can avoid the forcible conversion parts of yesteryear from various empires, caliphates, crusades, and inquisitions, with no shortage of associated torture, executions, and expulsions. 

Then breaking this historical context and glancing at the back of the postcard that he handed out, I did like this one thing that it said:

“Sin is not primarily a measure of how bad you are, but a measure of how good you are not.”

Heck, why be negative about ourselves (we are not inherently bad); instead see that we not living up to our potential and try, always, to do better. 

In that I am definitely a believer!  😉

(Source Photo: Andy Blumenthal)

From Top To Bottom

The the other day, I was walking through the grass.

I came across these toys horses that had been left in a pile.

I thought about the innocence and beauty of children.

How nice it is to just sit in the green grass and play with your horsies. 

Today, I was downtown and GWU has a big graduation going on.

This guy wrote on the bottom of his cap, “If youre reading this, I just graduated.”

Of course, this is America, and so he left off the apostrophe (‘) in you’re (you are).

Oh well–neither STEM nor spelling is apparently part of the education curriculum anymore. 

But how quickly the kids grow up and before we know they’re college graduates. 

From childhood innocence and dependence to adulthood independence and its colorful assortment of sin. 

All grown up and what we hope happens next…

…off to start a big career, continue with graduate studies, marriage and kids of their own…the sky is the limit. 

We need smart and enthusiastic people coming of age with big ideas, teamwork, and precision execution to solve the ginormous problems we face.

Still huge debts, hunger and poverty, dreaded old to frighteningly new illnesses, a unsustainable use of our planet with tongue in cheek efforts to change, rising social inequity and racial tensions, and raging terrorism and WMD that is making a global and more deadly comeback.

I have no grads this year, but we sure as hell need every person coming off the assembly line to step up and make a difference. 

Right now, the leadership in the world (commercial, spiritual, and government) is overwhelmingly deadwood (people lacking in caliber and  integrity like Steve Jobs, the Lubavicher Rebbe, Nelson Mandela, and Ronald Reagan).

From failing products and falling profits, to “religious” sex abuse, demagogues overseas, and plenty of lying and corruption at home. 

We need and should expect more, demand more, perhaps in the young people there will be more–that is our hope and saving grace.

(Source Photos: Andy Blumenthal)

Enterprise Architecture – Make The Leap

Another good depiction of enterprise architecture.

What we are, the divide, and what we want to be.

We have to make the leap, but only with good planning and decision-making governance. 

Otherwise, it’s a long fall down the project failure abyss. 

Faith is always important, but so it doing your credible part. 😉

(Source Photo: Via Instagram)

Measured {Leadership + Management} + Staff = Success!

So I heard from a colleague this week an argument about:

Too much leadership dilutes good management. 

AND [similarly]

Too much management dilutes good leadership.

What is this a tug of war (without the showy skirts please!)?

Or 

Can you ever have too much of a good thing? 

Typically, leaders provide the vision and managers the execution.

I don’t see how it is really possible to have one without the other and have anything useful at the end of the day.

A vision without delivered execution is just another big idea.

And

Execution without a meaningful vision is just chasing your tail.

Too much leadership with grandiose vision after vision overwhelms the ability to manage a successful execution.

Too much management of the devils-in-the-details and even the best leadership vision isn’t going to see the light of day.

So the conclusion:

Great leaders need to set the goal posts high but doable and then get out of the way so that talented managers can make sure to get the job done and done right.

And don’t forget that it’s a diverse and skilled staff that actually does the heavy lifting and need to be respected and appreciated.

Tug of war over! 😉

(Source Photo: here with attribution to Jamie McCaffrey)

Everyone Participates

So very infrequently do suggestion boxes actually work. 

In the office, I remember when the suggestion box was put out and the biggest suggestion put into the box was to bring paper towels back to the bathrooms after these had been replaced months before with hand dryers, so the toilets wouldn’t get clogged up!

Most of the time suggestions boxes like meetings don’t get the participation and input needed. 

Today, in the New York Times, Phil Gilbert says that in the meeting room, “You’ve got the extrovert, the introvert, the know-it-all and the ambitious steamroller. No matter what the mix, there’s always someone who dominates the discussion, and others who defer to that person out of frustration–or worse, complacency.”

Truthfully, I think Gilbert misses the point–most people don’t speak up not out of frustration or complacency–but rather from fear…fear of sounding stupid, fear of people disagreeing with them, and fear of management retribution for saying the”wrong” thing.

In any case, his reflection on how some at IBM deal with this is helpful (although frankly I’ve heard this approach before and it was from a strategic planning class I believe, and not from IBM):

– Everyone writes their input on sticky notes.

– You go around the room where everyone contributes an idea and posts their note to the wall or board (and you keep doing this until ideas are exhausted). 

– The facilitator groups like ideas/sticky notes to start to form common theme and direction. 

– The group may go out and come back again for another round of ideas and input.

The point is everyone contributes to the discussion…no idea is a bad idea…and not one in the room is left to sit idly in the corner playing with their smartphone, daydreaming, or picking their noses. 

Through vetting and discussion, the best idea(s) become evident. 

I like how Gilbert ends his article emphasizing the importance of getting everyone’s ideas out there…”Once you know something, you can’t unknow it–you have to act.”

Knowing what everyone really thinks is half the battle. 

The other half is executing on the really great ideas that people come up with (Gilbert doesn’t address this). 

And again for that you need EVERYONE to contribute their talents…big mouths, naysayers, and do nothings begone! 😉

(Source Photo: Andy Blumenthal)

Say Little And Do Much

New Article by Andy Blumenthal here in Public CIO Magazine. 

“It’s not what we say, it’s what we do that really matters.”

Hope you enjoy!

(Source Photo: Andy Blumenthal)