Getting To Yes

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I thought this was a good and important customer service principle:

“Don’t make me go through NO
To get to YES.”


When it comes to customer service, the default for reasonable requests from good customers should always be YES!


We can either make the experience miserable for the customer and leave them fuming, never coming back, and bad-mouthing us or we can make it fair, easy, accommodating, and a WOW experience!


Why not build your customer base and reputation for excellence rather than erode it? 


(Source Photo: Andy Blumenthal)

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Any Objectivity Out There Please?

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Just want to pose a question to close out this week…


A recent Harvard study “confirms media bias” against Trump with negative media reports outpacing positive ones by 80:20.


Some outlets are posting at an incredible 13:1 rate for negative reporting!


Can CNN, the New York Times, and other mass media outlets get back to objective news reporting once again?


This doesn’t mean avoiding real investigative journalism and honest criticism where due.


But rather it should be fair, balanced, and work to get to truth.


We can hold dear the First Amendment and do it with genuine integrity too. 


This would be a great day for America! 😉


(Source Photo: Andy Blumenthal)

CNN News May (Sometimes) Be Fake, But The Flowers Aren’t

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As CNN (and other news outlets) continue to go after the President of the United States with a vehemence, and three of its journalists had to resign, I thought it was important to remember that while there may be much news these days that is ugly and fake, there are still many things in life that are still beautiful and real like these gorgeous flowers.


While we look to the media for honest and fair news reporting to educate and inform us all, it continues to be more than disappointing that they not only seem to take sides, but as one of their own producers admitted, they are looking out for their own ratings more than for the benefit of the American and global news consumer. 


Political biases, chasing after ratings, alternative facts, fake news…what are people across the political and viewpoint spectrum to do to get to the truth?  😉


(Source Photo: Andy Blumenthal)

Fake News CNN and Failing NYT

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The Failing New York Times and Fake News CNN…


Have become virtually unwatchable. 


Aside from their relentless bias, they are so endlessly the negative Nellies and depressing!


How about reporting the news instead of trying to direct it?  


On the positive side of things, I heard that FOX news is turning even more mainstream.


And a new conservative network news channel is in the making to balance out the other news lineup already out there. 


Thank G-d, we have choices and they can be more truthful, more fair and balanced, and more spirited and enjoyable to read and watch. 


It doesn’t matter what your political leaning is–we value them all as long as we respect everyone and have a honest debate of ideas–and not 24/7 mind control and a media brainwashing session over the masses. 😉


(Source Photo: Andy Blumenthal)

Not A Newspaper, But Rather A Hatepaper

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Many are raising concerns about media bias and censorship in this most polarizing of times for our nation. 


Media like the New York Times that many used to look up to is endlessly going after the President of the United States and has become a hateful disgrace for its bias, hyperbole, and rancor. 


No longer a respectful investigative and informative newspaper, it’s now become a bona fide one-sided, bigoted, hatepaper.


Sure, media is going to represent the views of its owners, but today’s New York Times is what happens when hate and party politics become it’s sole purpose for being. 


When people and media are balanced, fair, and rational, they present good and bad–both sides of the argument. 


When they are biased and hateful and simply a tool for power elite propaganda and mind control then this is what you get…the New York Times Sunday Review Section–here’s a list of their articles today:

– The Commander in Chief Who Buried Humility
– How to Listen to Donald Trump Every Day for Years
– Why Would We Need To March?
– Racial Progress, Then Racist Progress
– Under The Big Top (Apparently the circus [Ringling Brothers and Barnum & Bailey] couldn’t compete against a Trump presidency)
– Sheer Dispair
– The America We Lost When Trump Won
– Placing a Bet on the New President (I’ve Been hearing he’s surrounding himself with swampy people)
– The Tempting of the Media (The traps for the press in the Trump era)
– Why I Cannot Fall in Line Behind Trump

Yes, our freedom and democracy is under attack by bias and bigotry, but perhaps you need to look closer at the supposedly mainstream newspapers that you are reading for the true hateful filled columns that they have come to represent.  


May G-d save this republic from not only corrupt politicians, but also a media that is in some cases no better, and perhaps as in this case, maybe even worse. 


Who are the deplorables when the windows of innocents are being smashed, the cars being burnt, threats of bombing the White House are broadcast, and the hate-mongering media keeps bashing and bashing and bashing.  😉


(Source Photo: Rebecca Blumenthal)

Manage As A Mensch

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So I was watching Shark Tank and they gave an update on how one of the products, “Mensch on a Bench,” is doing.


It’s selling in Bed, Bath, and Beyond and has exceeded 100,000 units already!


Aside from the doll and book, they are working on Mensch apps, activity kits, and candy bars. 


The founder said, “It is hilarious and heartwarming to see all the different ways that families can incorporate Mensches into their lives.”


This got me thinking about how being a mensch can also be incorporated into being a great manager!


– Treating people decently and fairly


– Empowering them to do their jobs well


– Empathizing with them as human beings


– Appreciating the power of diversity


– Respecting everyone and their points of view


– Recognizing and rewarding a job well done


Unfortunately, there are too many bad bosses out there that micromanage and abuse their people. 


They are arbitrary and dictatorial and never ask what anyone else thinks; they dump the work on their people, but don’t lend a hand; they steal their ideas and take credit for their work; on top of it, they might even then stab them in the back when they’re not looking; ah, forget about showing any sort of appreciation or kindness–it’s dog eat dog. 


Hence, being a mensch first is a management must!


Think about people, not as a means to an end, but as an end unto themselves–they are souls interacting with your soul. 


Kindness, compassion, empathy…but keep your eyes on the important work and mission you are doing.


Get it done together, as a team, collaboratively, and with everyone contributing towards the endgame. 


(Live and) manage as a mensch! 😉


(Source Photo: here with attribution to Bed, Bath, and Beyond)

Unjust Justice

Unjust Justice

The Wall Street Journal quotes U.S. District Judge Richard G. Kopf who offered advice to young judges, as follows:

“It’s not your job to save the world. Do law, leave justice to Clint Eastwood.”

What a notion he has–that it is not a judges job to mete out justice–how (oxy)moronic!

Instead, the judge says that is for vigilantes like Clint Eastwood’s role in Dirty Harry (or perhaps Charles Bronson in Death Wish).

While I understand that the law is the law, you would think that a judge’s role is to not only ensure that it is applied evenly, but also that it is meted out fairly.

As it says in the Torah/Bible (Deuteronomy 16:20), “Justice, Justice shall you pursue.”

It is not enough for the “justice system” to enforce laws brainlessly, but the role of the judicial branch is to interrupt the law so that justice results.

What a contrast to even the bumbling inspector, Clouseau, in the movie, The Pink Panther, who knows “Yuri, the trainer who trains,” but some of our judges don’t seem to know that they are judges who sit in judgement.

So much for “jurisprudence”–but without any prudence!

Doing law, without pursuing justice is like dehydrated water in this picture–empty and good for nothing. 😉

(Source Photo: Andy Blumenthal)