Footsies At Comfort One

Feet

So lately my feet have been hurting me. 


My wife tells me, “Go to Comfort One for new shoes.”


I say, “But I don’t want to go get nerdy shoes there.”


Like in most arguments, my wife wins and in I march, reluctantly, to the store. 


First, they take this scan of my feet (something that looks like the picture above) to show me where my foot is getting pressure (and pain).


Okay, well I already know this, but when you see all the red on the picture, I guess it helps to scare you to getting an expensive new pair of orthopedic-like shoes. 


But first, they sell me on some arch supports that slides into the shoe…they seem to feel pretty good, and in fact, after walking around in them for a little while, I actually miss them when I finally take them off. 


Give me back those darn arch supports, will ya?


Next, we see these amazing Mephisto shoes (with “soft-air technology”)…made in Europe…the salesman says, their built like a tank. 


My wife says, “Oh, my aunt told me to get those too!” We now have a bona fide endorsement. 


I pick up the shoe on display and it look like it is pretty rugged with all the right support for walking around…maybe I got to get over that it looks to me like old people shoes (from Haband). 


Hey, what do you want Andy–to feel good on your feet or to look like your 18 again. 


Okay, I try them on…with the arch supports inserted…and what do you know, I am walking a heck of a lot better.


Well, what about the price…holy crap, I can get 3 pairs of cool shoes at REI for one of these nerdy pairs. 


Oh darn it, I have no choice…I am walking better, especially with the hip surgeries from last year still looming behind me. 


I get the shoes, I get the arches…I pay the money–too much money!


I feel nerdy or so nerdy, but maybe I’m going for the healing power, G-d willing, of a good pair of supportive shoes. 


My wife was right again, and I hate to admit it, but please don’t tell her I said so–it’s bad for her ego and mine. 😉


(Source Photo: Andy Blumenthal)

Micromanaging Your Customers

Check Out
Standing in line at the store the other day, I’ve got to to say that I sort of really resented this ridiculous check out line.



We are not in kindergarten and do not need little footsies and signs to tell us where to stand, how far apart, and who is up next in the line.



Actually, it’s really not all that complicated–we can figure out to lineup in front of the counter and wait our turn civilly.



Micromanaging your customers (or for that matter your employees) is a pretty stupid idea.



Get your own house in order–and do a good job servicing the people that are paying you (or working to make you a success).



How about you take your little feet over behind the counter and get the line moving that much faster and stop making us wait so long to begin with to give you our business.



Happy Black Friday…loosen the reins a little won’t you and you’ll find a happier customer (and employee) base and make some more money in the process. 😉



(Source Photo: Andy Blumenthal)