I’m Telling You They’re Really New

Swim Fins

So I ordered a pair of swim fins to replace a pair that recently ripped in the pool. 


I went online and ordered a brand NEW pair. 


A few days later, the fins arrive in an envelope (no box). 


Already sort of terrified at what I will find in this strange bag, I slowly open it up, and find a completely disgusting dirty, scuffed, USED pair of fins with no tags or packaging


Ew…I am so grossed out and contact the vendor right away to return these, but instead of customer service, I got a boat load of b.s. and chutzpah.


They made a million excuses, tried to make me feel bad, and basically refused to provide for a return, saying that the product is not really used, that it just got dirty in the mail and on the trucks and all, and I just have to clean them off a little!


When I question them about why there was no box or packaging, they say, “Oh that, well we take it out of the box, so we can ship it more cheaply for you


I said, “What right do you have to take it out of the packaging when I ordered it new–maybe I want the packaging or need to give the item as a gift?”


Then they go on to give me an ear-full about about the high cost of shipping and that I should thank them for removing the packaging to the keep costs down (but the problem is that they were trying to keep costs down in more ways than one here). 


They continue to berate me as well about how I should be more understanding as to the dirt and scuff marks, since it’s no big deal, because when I put it in the pool, the water and the chlorine will wash it off and kill all the germs anyway!


After patiently taking this abuse for a while, I went online and saw that others had the same experience with this merchant–getting sent used goods in the mail that had been advertised and paid for as new.  


Now I had had it up to HERE, and I promptly did my duty and went online to give them an appropriate customer review to help others from getting cheated like this in the future. 


Guess what happens next? 


They email me to tell me that they took note of my feedback and not that they are sorry about what happened and want to fix it, but that “We will never ship to you again.” 


My wife explodes laughing…mwahahahahaha–like who would ever want to go back and do more business with these crooks. 


People are absolutely crazy out there.


Caveat emptor (buyer beware) a million times.  😉


(Source Photo: Andy Blumenthal)

Exercise It Dirty

Exercise

So these ladies and gents are exercising underground in the Metro tunnel. 


They have grabbed the banister underneath and are doing pullups. 


However, the tunnels are really ick!


Often a sheltering place for the unfortunate, homeless, and sick trying to get out with their belongings from the cold or rainy weather. 


And the smell of urine is not uncommon even with the CCTV cameras at either end, 


Nice to workout and toughen up, but this is more than a share of morning wash up or hand sanitizer can deal with. 😉


(Source Photo: Andy Blumenthal)

 

Nasty Flu Shot

Nasty Flu Shot

I took my daughter for a flu shot last evening.

We went through the typical drawn-out paperwork and long wait to get something so routine.

When the medical practitioner finally arrived with the flu shot, there was a little baggy with all the acoutrements including alcohol wipe, band-aid, cotton, etc.

As the lady starts taking out the items to get ready for giving the shot, she drops the cotton on the floor.

She picks it up quickly, and pretending we didn’t see, she quickly throws it back on the medical tray.

Now I am watching…

She open the band-aid and places it at the ready on the side.

Then she get the syringe AND the cotton that had just fallen on the floor, ready in hand.

As she is about to give the shot, I say, “You’re not going to use the cotton on my daughter that just fell on the floor, are you?”

Her eyes look askance and she throws the cotton back down on the tray, and says, “Oh, of course not.”

I spoke with my daughter afterwards about this as it was hard to understand how a medical practitioner could on one hand, be administering a helpful medicine to a patient, and at the same time, was about to use a dirty cotton on the wound afterwards.

What happened to people actually caring about people and taking pride in the jobs they do, rather than just being in it for the paycheck only?

(Source Photo: here with attribution to Sun Dazed)

Dirty Little People

Dirty Little People

Popular Science had some scary germy statistics about how few people wash their hands well when coming out of the bathroom.

Take a guess?

Only 5%!

And that’s based on almost 4,000 people they observed–but how many would’ve washed correctly if they thought no one was watching?

The dirty stats (while under observation):

– 23% didn’t use soap.

– 15% of men and 7% of women didn’t even use water.

– Average washed for just 6 seconds! (CDC says you need at least 20 seconds with soap and water to kill germs)

From what I’ve seen, unless their is a touchless water faucet and automatic towel dispenser, not too many people wash their hands–they don’t want to get them dirty by touching the same bathroom devices that the other people just touched.

Another no-no for people is touching the bathroom door handle–more germs!

What do some people do–they use (wads of) toilet seat protectors to pull the door open–then guess what’s missing for the next guy or gal?

Most public bathrooms are disgusting–if everyone could just have their own, they would keep it clean out of self-interest and maybe wash their hands a little more too.

Next time we have a recession and need to invest in “shovel ready” infrastructure projects to keep America working–how about we build some (read lots!) clean bathrooms and throw in the automatic wash features, pretty please. 😉

(Source Photo: Andy Blumenthal)

>Bathroom Etiquette and Enterprise Architecture

>

Every facet of our lives can be enhanced with automation and technology.

The Wall Street Journal, 15 February 2008 reports “Restroom Décor: Germy Doorknobs Inspire Inventors.”

Many people are wary of germs and their disease spewing effects, and no place more so than in public bathrooms (germs “can survive on surfaces for hours or days”).

“A few years ago, after using a filthy gas-station bathroom strewn with soggy toilet paper, Mathew Fulkerson dried his hands under a wall-mounted blower. Then he realized he was trapped: How to leave without touching the door handle?”

The user requirement is clear here; the technology solutions creative (although some are simply using the “pinky pull”, foot pull, or grasping the handle with a paper towel or toilet paper):

  • L-shaped handles—the SantiGrasp “can be pulled with the forearm or wrist” for $124.
  • Sensors—the Sanidoor opens with the wave of a hand at a cost of $1000 installed.
  • Sprays—the HYSO (hygienic Solutions) is a “canister installed above the door handle that sprays it with disinfectant every few minutes…the solution dries instantly.”
  • Ultraviolet lights—“Sanihandles, a door connected to a pair of ultraviolet lamps that kills germs.”
  • Doors that open out—these can be pushed with the shoulder or butt; “last year Massachusetts state Rep. James Vallee introduced a bill on behalf of a constituent that would require all public-bathroom doors to open outward.”

Is there really a need for these elaborate bathroom solutions?

“In an August 2007 study, study sponsored by the Soap and Detergent Association and the American Society for Microbiology, 34% of males observed in public bathrooms across the country didn’t wash their hands; 12% of females didn’t wash up.”

Are hygienic EA solutions user-centric?

They sure are. “Hygiene is a big seller. There are now antimicrobial bedsheets and bacteria-killing carpets. Last year, American Standard introduced a toilet with an antimicrobial coating that suppose to last indefinitely. At Busch’s a supermarket chain in Michigan [and at many others like Trader Joe’s], stores have disinfecting wipes near the shopping carts that people push around.”

William Schaffner, vice president of the National Foundation for Infectious Diseases says that “It’s good to be clean, but one can become obsessive” He says that he doesn’t avoid touching doorknobs, but I for one don’t believe him.