The premise of User-centric Enterprise Architecture is to transform traditional EA, which is often user-blind, and which develops “artifacts” that are difficult for the end user to understand and apply, and to instead produce truly useful and usable information products and governance services.
User-centric EA is about taking the gobbledygook out of architecture and making it clear and simple for the end user to understand.
The User-centric EA approach has a lot in common and is consistent with the drive to make federal communications, in general, more straightforward and understandable.
Government Executive magazine, July 2008 reports that “Congress is on a crusade to clean up the language in federal documents.”
“The Plain language in Government Communications Act covers benefit and tax forms, letters, publications, notices and instructions sent to the public. Under best practices mandated by the bill, federal document drafters would have to tailor communications to targeted readers, employ personal pronouns, offer examples, and use the active voice.
Spread government wide, such fixes would save agencies, citizens, and businesses billions of dollars in time and effort, backers say. The prospect of simplified interaction with the government has won the proposed legislation backing from influential organizations such as AARP and the National Small Business Association.”
The goal of the “plain language” legislation is to kill off the “clause-ridden federal guidance that former vice President Al Gore used to deride as ‘gobbledygook’ [in exchange for]…lean prose and declarative sentences.”
Oh, music to my ears and eyes!
Unfortunately, there are still quite a few naysayers out there when it comes to making things easy.
So, “by design the plain language legislation is modest. The bill exempts internal communications. And to avoid opposition from agency lawyers, it does not cover federal regulations.”
Why would anyone want to make things more difficult or NOT User-centric?
Frankly and with all due respect, the explanations I read—about plain language causing existing policy to become muddled or about having a one-size-fits-all policy not working—sounded like more gobbledygook.
Some people argue that by “oversimplifying” documents, you are leaving out important information or missing shades of meaning. However, it’s the job of professionals to communicate effectively regardless of the complexity. Put simply, how can taxpayers comply with laws and regulations if they don’t understand them?
Plain language and user-centric is the way to go in serving our citizens and our organizations.
P.S. Hats off to Annetta Cheek, chairwoman of the Center for Plain Language.