When It Turns In

A friend told me something interesting about anxiety and depression…

Depression is anxiety turned inward. 


When people feel anxious and that they don’t have control over their situation that make them feel in a sense helpless, and then the anxiety “has no where to go,” it becomes depression. 


I guess it make sense that if you feel that you can’t really do anything to make things better–and no matter how hard you try–then you feel somewhat helpless/hopeless and get depressed


Perhaps it’s almost like a frustration at your own inability to change things you feel you need to change. 


That is why a person’s feeling some sense of control over their environment and life is so important. 


When things are looking down, it helps to try and do something to take back control over what feels like spiraling uncontrollable events and circumstances.  


Of course, only G-d really has control over what ultimately happens. 


But we need to do our part to try to make things better. 


Just taking that first (and second and third) step is freeing. 


I’m pretty sure that an element of this is that you can tell yourself that you “did everything you could” so in effect there is a lifting of guilt about the situation, but at the same time there is also a genuine feeling that you are here for a purpose and perhaps have made a difference in this world. 


Some people feel big and important, but the reality is that we are all so small in a very big world and universe where suffering and loss can strike (G-d forbid) at any moment. 


Man is but a speck of dust in the realm of things. 


But at the same time, our speck is filled with a soul of the living G-d. 


So we must do what we can to be a good influence and impact. 


Whatever it is, it is what we can do. 


If everyone–7.6 billion of us out there—does their part that can make a difference. 


Don’t let life’s anxieties become your depression.


Look for what you can contribute–do it!–try your best to make a difference and make the world better.


It’s what you’re here for and what you can positively do.  😉


(Source Photo: Andy Blumenthal)

Advertisements

Why Worry?

So I had an interesting conversation with a colleague, and they tell me their philosophy about worry, as follows:

Worrying is suffering twice!


I thought this was pretty smart. 


With worry, we suffer when we worry and then we suffer again if the thing we are worrying about actually comes to fruition. 


So in essence, we are doubling up on the suffering.


Yet, worry can be constructive if we use it to spur us to positive action such as in confronting and dealing with challenging situations. 


But when we worry just for the sake of worry because we can’t control our anxiety and moreover, it actually may paralyze us with fear, then this is obviously a bad thing. 


Do I worry?


Sure do, but like my dad, I use worry to try and think out-of-the-box, to plan, to problem-solve, to figure out coping mechanisms etc. 


Worry is suffering for sure. 


However, if we can channel the worry to positive impact, then the worry can be worth the pain it inflicts on us. 😉


(Source Photo: Andy Blumenthal)

Anus Protectus

So I learned this new phrase today:

“Anus Protectus”


It’s what it sounds like.


It when you communicate (or do) something in order to “cover your a*s.”


Sometimes we communicate as an FYI.


Other times as a FYSA.


And then there is the CYA. 


All of these are what we call “Purposeful communications.”


The only real difference is their purposes. 


When you open your mouth or your email make sure you know your:


– Why (intent)

– Who (audience)

– How (persuasion techniques)


These are the secret sauce of good communication. 


More blogs to come on this important topic. 😉


(Source Photo: Andy Blumenthal)

A Mountain Of Data

Turtle .jpeg

So I heard this interesting perspective on information and data analytics…


Basically, it comes down to this: 

“Most organizations are data rich, but information/insight poor.”


Or put another way:

“Data is collected, but not used.”


Hence we don’t know what we don’t know and we end up making bad decisions based on poor information. 


Just imagine if we could actually make sense of all the data points, connect them, visualize them, and get good information from them.


How much better than a pile of rocks is that? 


(Source Photo: Andy Blumenthal)

Customer Service No-Nos

From No To Yes.jpeg

So if you’re in customer service…


The answer is easy. 


It’s always got to be YES. 


– Any less is a big No-No!


The customer’s needs are paramount.


Their satisfaction is your goal. 


So your job is to figure out how to get from no to yes!


You’ve got to problem-solve and figure it out. 


And it’s not enough to come up with any old solution.


When I said to my colleagues the other day:

“There’s a solution to every problem.”


Someone joked and answered back:

“It’s just that the customer may not like it.”


And I responded:

“Well then that’s not the solution you are looking for!”

You’ve got to go back to the drawing board and get to a legitimate yes. 


Of course, it can difficult, especially when at times you deal with some challenging customers and problems.


But listen, this is the customer service field and in the end, the customer experience should be WOW fantastic!


It’s the customer that is depending on you to come through for them and their mission. 


Doing your job isn’t just a matter of reading off of some cue card or playbook. 


This is real life with real consequences. 


If you can deliver, the customer will be able to do their jobs, and they may even sing your wildest praises–wouldn’t that be rewarding? 


Customer service means getting to YES from the earliest possible moment in the interaction, meaning it, and legitimately delivering on it–no other questions asked.  😉


(Source Photo: Andy Blumenthal)

It’s Just Bling

Crystal Kids.jpegSo sitting in synagogue today, my friend Jacob said something very interesting to me.


He was talking about some very wealthy people with multi-millions and even billions. 


And then he says, you know what the difference is between the rich and everyone else:

“Nothing!”


I asked him what he meant by this.


Then he starts listing off to me like this:

“Well, they live in a home, and you live in a home.
They drive a car, and you drive a car.
They eat food and you eat food.”

And it was amazing how smart his words were, and it hit me how right he was. 


It’s all sort of just in our minds.


Their homes are bigger and nicer; their cars are more luxurious and fancier; their food is better and tastier…but what difference is any of that really.


We both have a roof over our heads to protect us from the elements and a nice place to sleep. 


We both have a car that gets us from here to there and back again. 


We both have food and drink to fill our bellies and nourish us. 


Isn’t the rest just a bunch of bling?


It’s branding and marketing and the sense of luxury that some are better and have more than others. 


But beyond the essentials, we really don’t need any of that!


What we do need is our relationships–people we care about and love and who love us. 


The ability to have a deep impact on others. 


To influence them and make a difference in their lives–in what they do and how they treat others. 


The ability to help people and society. 


The bling is just bling. 


The ability to love and influence that is true wealth. 😉


(Source Photo: Andy Blumenthal)

VICE News Superior

So I have started watching VICE News and you should too. 


It is on HBO and is superior to the other big news outlets in so many ways. 


The intensity and clarity of their photography and videos is unbelievable!


My daughter said to me:

“This is clearer than REAL life!”


And she was right…I don’t know how they do it. 

Also, they remove all the clutter from the news screen that CNN, MSNBC, and others use at the top and bottom of the screen–instead it’s just clean, focused, and right to the news point. 


VICE puts the key messages in callouts right on the screen in large and easy to read boxes–the impact is you see the visual and the print message dramatically together and you get it and remember it!


They do this for their photos and videos.

Finally, with all the “talk is cheap” news these days, it is nice that VICE seems to focus more on reporting and less on subjective opinion. 


With all the failing, fake, and alternative news out there, it is nice to see that someone has invented a better news program.  😉


(Source Photo: Vice News)