It Takes A Village

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I wanted to share some good tidbits about effective management, collaboration, and engagement that I heard this week at a Partnership for Public Service event.


It Takes A Village – No I don’t mean the book by Hillary Clinton, but rather the idea that no one person is an island and no one can do everything themselves. Rather, we need the strengths and insights that others have to offer; we need teamwork; we need each other!


2-Way Communication – Traditionally, organizations communicate from the top-down or center to the periphery (depending how you look at it).  But that doesn’t build buy-in and ownership. To do that, we need to have 2-way communication, people’s active participation in the process, and genuine employee engagement.


Get Out Of The Way –  We (generally) don’t need to tell people how to do their jobs, but rather develop the vision for what success looks like and then get out of the way of your managers and people. “Make managers manage and let managers manage” and similarly, I would say, hold people accountable but let people work and breath!


Things Change – While it’s important to have consistency, momentum, and stay the course, you also need to be agile as the facts on the ground change.  “Disregard what’s not working, and embrace what is.” But you must stay open to new ideas and ways of doing things.


This is our world of work–our village–and either everyone helps and gets onboard the train or they risk getting run over by it. 😉


(Source Photo: Andy Blumenthal)

The Nature of Good and Evil

Like in the Bible…


When our forefather Itzchak was about to bless his son Jacob and he said the words (are good) like Jacob, but the hands (deeds) feel like Esau.


Words are cheap, and actions speak volumes louder!


Good deeds mean something, but words are easily manipulated.


We can all spot good deeds, and that is what must guide our judgement of people and situations–that is where the truth rests.


Like my father and grandfather always taught me–some people are good and some are not so good.  😉


(Source Video: Dannielle Blumenthal)

Inspector Inspects Starbucks

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This was the first time that I have ever seen an inspector in Starbucks…


See the lady in the white lab coat with hair cap and gloves…


Ah, she stands out like a saw thumb in contrast to the other staff person in the traditional green Starbucks apron. 


So I would imagine that she’s not a doctor moonlighting as a barista!


She was checking here, there, and everywhere. 


At this point, she was taking out the milk and looked like she had some thermometer like device to make sure it was cold enough and not spoiled. 


Honestly, I was impressed that they have this level of quality control in the stores. 


We need more of this to ensure quality standards as wPhotoell as customer service — here and everywhere in industry and government. 


There is way too much dysfunction, inefficiencies, politics, power plays, turf battles, backstabbing, bullying, lack of accountability, unprofessionalism, fraud, waste, and abuse, and mucho organizational culture issues that need to be–must be–addressed and fast!


Can the inspector that inspects do it?


Of course, that’s probably not enough–it just uncovers the defects–we still have the hard work of leadership to make things right–and not just to checklist them and say we did it.


I wonder if the Starbucks inspector will also address the annoying long lines on the other side of the counter as well? 😉


(Source Photo: Andy Blumenthal)

Time For The Cruise Missiles

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It is high time to stop being bystanders while our military is forced to stand mostly idle in the face of the heinous crimes against humanity occurring in Syria over the last 6 years and half a million dead! 


Today, at least 70 people, including 10 children were killed in a chemical weapons attack on Syrian civilians.


In 2013, Syria killed at least 1,500 in what was the unbelievable fiasco of Obama’s disappearing red line on the use of such weapons of mass destruction. 


Unfortunately, we can ill afford to tolerate the irresponsible use of these dangerous weapons–chemical, biological, radiological, or nuclear.


President Trump needs to show strength where Obama showed only weakness. 


It is high time to light up the cruise missiles into the heart of Damascus–goodbye Presidential Palace and then some. 


Aside from redrawing the solid red line against WMD and punish the Assad regime’s criminal activity, we will also put Iran and North Korea on notice not to underestimate or mess with us. 


We must act, before the nuclear ICBMs and suitcases rain into American cities. 


Now is the time to correct the mistakes of the past and reset our national security for the future by restoring the peace through strength. 😉


(Source Photo: Andy Blumenthal)

Under The Feet Of Haters

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So there is a saying in Washington, D.C….


“You know you’ve made it when you have your haters.”


This is a very political town!


But more than that, a leader has to take a position. 


You have to stand for something. 


There are oodles of constituencies and no matter how hard you try, you will never satisfy everyone. 


Yes ideally, we always want to create a win-win situation. 


However, every give, usually has a take, since the pie isn’t infinite. 


Compromise where possible, but hold your ground where necessary. 


The key is to choose a direction from your conscience and follow your moral compass and do the most good for the most people and what’s right in the eyes of G-d. 


Unfortunately, some people will declare themselves your mortal enemy and try to stamp you out of existence just for being and following who you are. 


Many of us who have experienced racism, discrimination, slavery, and even genocide know this senseless hate all too well. 


Be strong of of good courage and do righteousness. 


G-d is our rock and shield. 

Psalm 27: “The L-rd is my light and salvation–whom shall I fear?  The L-rd is the stronghold of my life–of whom shall I be afraid.”

So as your enemies advance to step on and try and crush you, remember that G-d will decide where their feet actually land and how they will fall. 🙂


(Source Photo: Andy Blumenthal)

The Greatest Failure of Leadership

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So perhaps the most damaging trait of failed leadership is hubris.

When a leaders exhibits arrogance–bullies and degrades others, especially underlings–then that absolutely destroys the moral fiber of and the employee engagement in the organization.

No, it’s not the salary and benefits, or recognition, or position title, or even the grandness of the mission of the organization itself–although they are all important–but rather, the key ingredient to employee satisfaction is the common sense fundamental of how we treat our people.

People rising or elevated in the organization frequently forget the humble beginnings from whence they and their families likely began.

They see their honor and fat pay check and power–and they start to perhaps think of themselves as (close to) G-d Almighty, Him/Herself.

But it is not their position that makes them in the image of G-d, but how they care for and treat others.

If they shepherd their flocks meekly and with empathy and kindness to all then they emulate G-d, the creator and sustainer.

But when it goes to their heads and they become fat and haughty with themselves and are above everyone and care not for the basic dignity and respect of each individual in their steward then G-d sees and G-d hears the cry of the oppressed, and the mighty will surely fall and hard.

As it says in Isaiah 13:11:

I will punish the world for its evil, the wicked for their sins. I will put an end to the arrogance of the haughty and will humble the pride of the ruthless.

Those who are blessed by G-d with position, money, and power–their challenge is to be gracious and giving with it. 

When they “laud it” over others and when they think that they are truly “all that”–rest assured that G-d does not let any tree grow or tower (of Babel) build into the Heavens themselves. 


Empathy, kindness, graciousness, and generosity–that is true leadership–and that is when employee engagement, satisfaction, and productivity will bear the mark of the meek and the truly great person and leader. 😉


(Source Photo: Andy Blumenthal)

Compromise Preferred

 

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Sometimes we may feel that we are right and that’s it.


Our inclination is perhaps to just do what we think and hold the line. 


But if we can take a step back and listen to the concerns of others then we can be the bigger for it. 


That sweet spot of compromise is where we keep both our integrity intact and still find a middle ground that’s acceptable to the many. 


Compromise is better than just giving someone the proverbial finger and telling them where to go and how to get there. 


Strength is peace…and peace is strength.


When that doesn’t work, then there still always the alternative for good to overcome evil in this world. 😉


(Source Photo: Andy Blumenthal)