@Bagels and Business with CEO Hair Cuttery, Dennis Ratner

Hair Cuttery has 1,000 company-owned Salons in 18 states in the USA.  


Dennis Ratner, the founder and CEO is a huge success story.


– Puts people first. 


– Gives back to the community. 


– Believes in vision, planning, and execution. 


– Dennis said: “Effort = Reward” and to be “Relentless” in pursuing your passion.


– Great roles model. 


(Source Video: Andy Blumenthal)

UNDERpromise + OVERdeliver

Every manager is rightly taught to underpromise and overdeliver. 


It’s sound planning and good risk management to plan for contingencies–and certainly these do happen. 


Build in some buffer time and resources into your estimates, because reality bites and you need to have the ammunition to respond. 


My father used to tell me:

“A word is a word!”


When you say something, promise something, commit to something then that is it!”


To do otherwise is to have no honor, no character, and no fear of G-d. 


Similarly, when you overpromise and underdeliver, you fail yourself and your customers.


People commit time, resources, and faith in you, so you owe it to them to set realistic goals and plans to accomplish them.


To do otherwise, you risk damage to the longterm relationship, you hurt your credibility, and maybe most importantly, you hurt the chances of genuine progress. 


The philosophy that I believe works best is:  Be thoughtful. Be strategic. Be direct. Be honest.  


That’s what I would want from others and that’s also what I strive to be. 😉

(Source Photo: Andy Blumenthal)

Don’t Call Me Sir!

Please see my new article in The Times of Israel called, “Don’t Call Me Sir!” 

In a split second, the officer zeros in on me and admonishingly says: “I’m not a Sir!” I’m taken aback, as I watch the officer speak, their face hardened and angular and their full mustache rising and falling with their words.

 

It’s Pride Month, and I learned a valuable lesson in sensitivity, respect, and diversity and that in short: 


Black Lives Matter, Blue Lives Matter, Jewish Lives Matter, All Lives Matter!  We are all children of G-d. 😉


(Source Photo: Andy Blumenthal)

Harassholes Y’all

Someone brought me a copy of this photo from their office. 


It says:

Stop Harassholes Y’all


Not bad. 


Harassment plus as*holes = Harassholes. 


Thank G-d, there are some very good people and managers out there.


But unfortunately not everyone is, and so there are also some real stinkin’ abusers too. 


These types of people should never be in power, since they misuse it!


They do not use the power they have been entrusted with to advance progress, and do good for the organization and its people, but rather they clumsily wield power for their own selfish, personal pleasures and vendettas–bullying and harassing others–and simply because they can.


Belittling others, making them feel stupid and worthless, and then going after them for whatever they want. 


Through intimidation, they keep others from talking…shhh! hush!


Emotional, verbal, and even physical abuse can be common. 


I remember one colleague telling me how their boss would literally throw things at them in their office while they had to sit there “taking it.”


Another has a boss that makes them do the stupidest, most trivial tasks–completely worthless stuff–just to prove a point…that they’re in charge. 


Marginalization, threats, bullying, abuse, harassment…it goes on and it shouldn’t!


In some cases, the harassholes are even protected from someone above.


Money, power, honor…more, more, more!


But G-d sees these people too and eventually cuts the bad ones down to size. 


My father used to say:

G-d does not let any tree grow into the heavens!


Eventually, I am pretty sure that harassholes end up getting some very BIG hemorrhoids or something from above that teaches them to use G-d’s gifts for the good, and to properly love, care, and empathize for other human beings–G-d’s children!


I never knew why hemorrhoids existed in this world, but there is a purpose to everything under the heavens. 😉


(Source Photo: Andy Blumenthal)

Wrong Direction–Who Stands For The Truth?

So I thought this was pretty funny in the Wall Street Journal over the weekend. 

A wife is listening to the radio and she hears that a car is dangerously going in the wrong direction on the highway. 

Immediately, she calls her husband to tell him about the car going in the wrong direction, and to be careful. 

He husband replies: One car going in the wrong direction…there are hundreds of cars going in the wrong direction!

How true this little story is about life and what direction we choose for ourselves–in the face of the groupthink and the tidal wave of public opinion that will sweep you away if you aren’t strong of mind and especially of character. 


Whenever we choose the road less traveled, others see us as dangerous and going the wrong way. 


Yet to us, others may just be following blindly, and we may truly see something that everyone else is missing…could it possibly be that they are really the ones going the wrong way!


But there is always some doubt in our minds…we are fallible, we can wrong, we can be crazy.  


Whose truth is it anyway–Mine?  Yours?  Or could it really be “The (objective) Truth”?


Alternatively, maybe we just lack confidence or courage?


It is very hard to be the nail that stands up (and doesn’t get hammered down) and say that something is wrong and everyone should pay attention and change direction or their ways. 


Perhaps, they are all heading off a moral cliff or just heading towards disaster.


In some cases…


We know the agendas of the people who want to steer you wrong. 


We hear the propaganda and lies they are feeding you. 


We can see down the road or just around the bend where the danger lies in wait. 


– Can we stand up to the crowd?  


– Can we demonstrate the moral truth?  


– Can we get others to see what we see?  


It is certainly not easy to be the contrarian in the crowd. 


Not only may you not be recognized for what you are doing, but you may even be persecuted for it. 


It doesn’t matter…


Because you need to do it anyway just because you know deep inside that it’s the right thing to do. 😉


(Source Photo: Andy Blumenthal)

Contributors and Whiners

Have you ever noticed the relationship between those that contribute and those that whine. 

The bad news is there is a highly inverse relationship between contributing and whining.

– Those that contribute, don’t whine–they are focused on how to make things better!

– Those that whine, don’t contribute–they complain and naysay, but add no real value.

The good news is that some solid contributors can more than counterbalance the whiners.

– Unfortunately, too often the whiners outnumber the contributors.

– But fortunately the contributors outweigh the whiners.

Despite your best efforts, you may not be able to make the whiners stop whining and throwing up roadblocks. 

You’re often best-off spending your time working with the other contributors who want to see things through to success. 

Be a leader, not a babysitter and help the contributors win! 😉

(Source Graphic: Andy Blumenthal adapted from here with attribution to mediamodifier)

Solving Computer Problems

Funny T-Shirt on solving computer problems:


Does it work?


Did you screw with it?


Does anyone know?


Can you blame anyone else?


This little flowchart seems to capture so many issues in the office like:


– Accountability


– Problem-solving


– Doing the right thing


Oh, maybe that’s a different flowchart. 😉


(Source Photo: Andy Blumenthal)