From Mouth To Friendship

So it’s amazing how people are so willing to throw away friendship. 

They get angry about something having nothing even to do with you.

They say things they probably don’t even mean, and in turn you may say things you don’t even mean. 

Often you say things just to bring the other person to their senses. 

But sometimes they don’t come to their senses. 

They need to let out on someone and you’re the convenient scapegoat. 

Before you know it, they throw your friendship under a bus. 

Personally, I’m not one to make friends that easily or quickly–there needs to be some real chemistry and the building of trust–but then I am one who is an eternally loyal friend. 

Yet, I see others, they kiss and hug and say you’re like family, but then when they get angry, oh boy, you are gone like the wind. 

Maybe that’s not what real friendship is. 

To me, friendship surpasses dumb deeds and words and stupid fights, it’s about being there through thick and thin.

Take the false teeth out and put some permanent ones in–they last much longer. 😉

(Source Photo: Andy Blumenthal)

Amazon’s Dangerous Genius

I am marveling at the Genius of Amazon and Jeff Bezos but also concerned about their future direction. 

Traditionally, they have invested for the long-haul!

For years, Amazon never made a dime, actually operating at a loss.

But all the time making long-term investments in infrastructure (warehouses, supply chain, logistics, etc.) and in customer acquisition. 

Their great selection, reasonable pricing, free shipping, and easy return policy lured hundreds of millions of people to drop the brick-and-mortar stores and even other online retailers to go Amazon all the way. 

Most people I know get virtually everything and anything on Amazon these days. 

Of course, the fear always was that Amazon would become such a dominant player and monopoly that no one else could compete. 

For a long time, they didn’t even charge sales tax!

It seems people can’t even imagine not having Amazon–where in the world would they shop and get all their stuff in 2-days or less (Prime Customers) and still be able to return all the crap they don’t even want. 

So here is the rub.

Now that Amazon is so dominant, guess what?  They are raising the Prime Rates and cutting back on returns–with customers actually being banned for returning too much. 

Ah, the lure, bait and switch. 

Amazon got us all as their slave customers–and we let them and love them for it. 

And after they snared us with all the convenience and security of being able to return stuff, they pull the rug and what can you do, but cry foul?

I love Amazon for their genius and what they have done for eCommerce, but I don’t like that they’ve built in a sense a dark empire to prey on their loyal customer base. 

Mr. Bezos, here is my message to you…

Please stay true to your ideals of customer-centricity and long-term investment in the company that has been the foundation for what you have built into such a retail juggernaut.  

Keep valuing your customers and serving them well and not trading them in for short-term profit gain.

In the end, that is a winning strategy that won’t land you in either regulatory hell and/or antitrust action to then force you to bend your knee or your ultimate breakup. 

Remember, you have one chance to make the right decision for Amazon or I fear that it’s not product returns that you’ll be for long worrying about. 😉

(Source Photo: Andy Blumenthal)

Loyalty To Others Vs. True To Yourself

So after the aborted Healthcare bill to replace failing Obamacare, President Trump tweeted about the alt-right’s lack of support for the bill: 

“We learned a lot about loyalty [today].”

The Freedom Caucus refused to vote with the rest of the Republicans on the 7-year long awaited repeal and replace of Obamacare. 

Instead, they felt it didn’t go farther enough to rescind everything from Obamacare they hated, and they chose to leave Obamacare as the solution for the foreseeable future, rather than get a replacement bill they felt was also subpar.

Whether this was smart or dumb, time will tell. 

– Smart – If down the road, they get a better replacement to Obamacare then what was being offered now. 

– Dumb – If rather than a better replacement, we end up either stuck with Obamacare indefinitely or get an even worse alternative later. 

It’s a little like gambling Vegas–they decided to roll the dice again, rather than leave the table with their winnings. 

Sure, they could end up a bigger winner or they can lose it all, so we’ll see. 

But there is another important question here:

What obligation did they have to be loyal and vote with their party vs. being loyal to their own conscience?

The Democrats have held the line better in terms of voting as block–and hence they have proved superior in many cases in wielding their share of power. 

In contrast, the Republicans have been more divided and hence, they can’t get the votes they need to pass the legislation desired by the right–because somebodies are always holding out for a better deal. 

But Trump represents “The Art of the Deal,”–and a deal usually means negotiation, compromise, and that nobody gets everything they want.

So while everyone should vote and act their conscience, there is also something to be said for loyalty to the team effort. 

If everyone just holds out for what they want, then really that stoneheadedness will result in virtually nothing getting done. 

We’ve all got to give a little to get a little, as long as it doesn’t violate our moral compass, core values, and faith. 

Loyalty also has to do with showing and acting with respect. 

And being disloyal to the team and leadership has ramifications.

Those who seemed as if they were being true to themselves and their constituents–may end up having really let themselves and the others down, and not just Trump and Ryan. 

Finally, loyalty is a two-way street, and I have a feeling Caesar is not yet done with the great treachery that was perhaps so callously inflicted on him and the greater national cause. 😉

(Source Photo: Andy Blumenthal)

The Revolving Door

So work is a revolving door of people onboarding and offboarding.

New people are getting hired.

Old people are leaving.

Nothing is stable.

The relationships you made yesterday just left the revolving door today, and it’s time to make new ones.

One “ran from Dodge.”  Another retired.  A third left for the private sector.  Someone else is going just down the block.

On the inbound train are Summer interns. Contractors being hired on as regular staff.  Brand new people.  And even some people coming back after leaving for a short time.

People get antsy or have enough doing what they were doing, dealing with who they are dealing, or simply want a change and a challenge.

Others are shown the door under less fortunate circumstances.

Whether looking to pave new trails, find yourself a seat at the table, a leadership position, or a fatter paycheck–the eyes see, and the heart wants.

Some people are tethered to their job or even “retired in place (RIP)”–perhaps it’s truly a great job and fit or it’s like their life blood (their whole identity, their reason for being) or maybe, they just like collecting what they consider “easy money” for a job they know and love or can skate by on, or maybe they work with other great people they really like and every day is a fresh challenge and even fun. 

Recents studies indicate that retiring later in life actually increases longevity, but when is enough enough or are we leaving ourselves enough time to sit at the pool side and just enjoy life a little?

Millennials, famous for changing jobs often, now are at an average of 4 jobs by the time they hit 32.

And in Information Technology, job hopping is considered “the world’s biggest game of musical chairs.“

Why the increase in the job hopping bug in people’s you know what?

Sure there is more opportunity for those that have the right skills, and people getting bored or stale is a bad thing, everyone wants to find a good fit for themselves and where they can have a real impact, and economic and social pressures push people to make the leap, perhaps there is also some foolishness involved–where the grass is always greener or not.

Sometimes though it really may be right for the person–and that’s for each to explore and decide for themselves. 😉

(Source Photo: here with attribution to John Garghan)

How To Give Employee Feedback

Finally some realism about how to conduct employee evaluations…

The Wall Street Journal reports that in the past employees could expect that “we would bring them in and beat them down a bit.”

But now, managers are expected to “scrap the negative feedback” and “extol staffers strengths” (accentuate the positives).

Companies are realizing that negative feedback does “more harm than good.”

– You tick off the employee and ruin any positive relationship and trust. 

– The employee feels unappreciated, hurt, and in jeopardy. 

– Employees project their hurt feelings and accuse you of being the problem. 

– The deteriorating state makes them fear that you are working against them and they become unmotivated to try to do better.

– Instead, they spend their time working against you (and the company), and looking for another job. 

There is an old saying that you don’t sh*t where you eat, and so it is with employee performance evaluations.

In over 25 years, I have never seen negative employees reviews produce positive results!

However, I have seen that sincerely praising everyones’ best efforts, leveraging their strengths, and being thankful for what each person contributes makes a high performing team where people are loyal, want to work, and contribute their best. 

Everyone has weaknesses and problems, and frankly most people when they are being honest with themselves, know what their issues are. Pointing their face in it, doesn’t help. (Have you ever told a fat person that they need to lose a few pounds?)

One idea that I did like from the Journal is called “feedforward,” where you ask “employees to suggest ideas for their own improvement for the future.”

This way each person can be introspective and growth as they mature and are ready, but not under threat, rather with support and encouragement. 😉

(Source Photo: Andy Blumenthal)

What YOU Need To Land That Next Job

Mashable (17 August 2013) has some good advice for job seekers–show you mean business and here’s how to do it:

1) Integrity–This is the #1 fundamental. If you are not trustworthy, reliable, honest…you are more trouble than you’re worth. Integrity underscores your character as a person and professional. If you cheat, lie, steal, and are self-serving, why would anyone want to associate with you, let alone have you work for them?

2) Adaptability–Change is constant and happening faster and faster. If you are status quo, “old school”, and can’t innovate your way off a typewriter, how in G-d’s name are you going to help a business grow and adapt to changing market conditions? Go-getters, trend-setters, and change-agents, desired and welcome.

3) Problem-solvers-Anyone can complain and see problems, but it takes special folks to solve those large and complex ones. You need to be able to come up with a strategy, articulate it, and execute on it. If you see the bad in everything, but can’t solve anything–you are part of the problem and not part of the solution. If you have technical skills and can apply them, you are valuable to the organization.

4) Self-Starters–No time to babysit snoozers, slackers, or the constantly tardy–organizations are looking for professionals. You need to hit the ground running. If you don’t know what to do, how to do it, or can’t pick up on it pretty quickly, this is going to be a painful experience. Those with initiative, enthusiasm, team players, and hard workers make it relatively easy,

5) Loyalty–Backstabbers, users, and serial job-hoppers, you’re wasting precious time. If you’re loyal to the organization and leadership, you deserve the same in return. Your value increases as you learn the organization, mission, and people and can apply your unique training and experiences over time. The organization wants you to grow with them.

You’re a fork, a spoon, and a knife and you are just what the organization is looking for. 😉

(Source Photo: Andy Blumenthal)

If We All Just Pay It Forward

Pretty much everyone knows the Ripple Effect when it comes to a pond of water, but we don’t think of this principle as much when it comes to how we treat people.

With water, when you drop, say a rock, into a pond, the water ripples outward in waves extending seemingly endlessly beyond the original point of impact in the water.

Similarly, with people, the way you treat someone, impacts them and others way beyond the original act of kindness or meanness.

I was reminded of this the other day by a colleague who told me about workers she knows that are so mistreated and they themselves suffer not only emotionally, but also in terms of health effects and so on. But more than that she told me, how when these people go home at night from work, it affects their relationships with their spouses who they fight with, with their children who they act abusively to, and even to their pets, as the old saying goes about going home and “kicking the dog.”

But like the waves in the Ripple Effect, it doesn’t end there, because then the spouse perhaps goes out and abuses drugs or alcohol, the kids get in a fight in school, and the dog goes and bites the neighbor, and so on.

While this is not a new concept, I think it’s something we don’t always have in mind when we interact with others, at work or otherwise.

We get so caught up in the moment, of whose right and wrong, of our own ambitions and honor, of the use and abuse of power, and so forth that we act out on others without listening to them, really empathizing with them, or generally giving a hoot what affect our actions have on them and those around them.

Too many people act like it’s the old paleolithic “us versus them” world, and in that world, where only one person walks away from a confrontation, people make sure that it is them and not the other guy.

But we are not cavemen any longer, and while there is nothing wrong with a little competition or managing a fair performance management system, we need to do it with a kind heart to others, being constructive, making sure others are really okay, and generally with respect and gratitude.

Nobody is perfect–not our staffs and not us, and the way we treat them may not seem all that important in the realm of the mission and our success, but it really is incredibly important because feeding people with good comes back many times over in terms of their loyalty, hard work, improved performance and how they in turn treat others.

Please don’t think that I am lecturing from a soap box, but I really see this as a struggle, especially for people in the workplace, where politics and power play an important role every day.

(Source Photo: here by Sergiu Bacioiu)