Customers Gone Stinkin’ Wild

Shopping
I took this photo yesterday in a Home Goods store. 



This is the aisle for rugs and mats. 



And it is a disaster zone!



I asked the clerk (with the orange apron on) knelling on the floor at the end of the aisle if the customers did this.



And he said, “Oh yes!” and he had to clean it all up. 



My G-d, what gets into people? 



It’s one thing to shop–pick things up and put them down–but throwing everything all over and trashing the place–stuff on the floors and literally left dangling off the shelves. 



And forgetting for a moment what this does to other people’s shopping experience and the potential loss of sales for the store…



How about we think for a moment about the poor guy working in the store to earn a few bucks for his family who now has to go on and his knees to clean up this pigfest? 



Is this really shopping or for some people perhaps it’s is a way of venting their anger by choosing to sh*t on the innocent next guy.



Gee whiz folks–can you have a heart? 😉



(Source Photo: Andy Blumenthal)

Can I Help You?

Act Nice
This was a beautiful story that I heard from a very senior colleague recently.



Years ago, when she started working, for whatever reason, it took many weeks for payroll to catch up and for your first check to arrive. 



In her case, she was notified that it would be something like 6 weeks before she would receive an actual paycheck.



Not a lot of good that does, when the mortgage comes due, the utility bill arrives in the mail, or you need to go shopping for groceries or medicine. 



What’s interesting and inspiring here though is what this lady’s boss did at that time. 



She recalled that when he heard that she would not be getting paid for so many weeks, he came to her and asked her if she needed any money in the meantime to hold her over–how could he help? 



He was willing to take his money and give it to her to help her through until her paycheck would arrive. 



WOW!!!



That is extremely powerful.



How many of you know a boss that would do that for you now or ever?



You see he was not only willing to step in and make some calls (which may or may not have helped anyway), but he was actually willing to pony up money from his own self/family (and which I understand he did not have a lot of either) and give it to her. 



This is caring. This is giving. This is selflessness. 



I am awed of people of this personal and moral character. 



These are people to emulate. 



There is a difference between a work environment that is purely work and get the job done, and those few and very special places still out there that have family values (and which at least try to think of you and treat you as part of some sort of an “extended family”). 



No work is not family…but decent people in any situation–in the office or on the Metro–can make a difference in someone else’s life. 



To me this is a story worth retelling and reliving for others to benefit. 😉



(Source Photo: Andy Blumenthal)

Not Just Business

Park And Pay
This was a funny sign on the parking meter.



“All May Park. All Must Pay.”



Another way of saying this is like at the dry cleaners, “No tickee, no shirtee!”



This reminded me of a conversation that I was having with some colleagues about whether individuals or organizations can be evil?



(Note: True story, but I’ve embellished for the sake of demonstration.)



One colleague said, “Individuals are not bad, but people in groups definitely [often] turn bad!”



Another said, “No individuals can be bad, really bad–think of Hitler and so many others who have murdered, tortured, raped, enslaved, and impoverished–it’s the individuals that can and do turn an organizational culture bad.”



A third person replied that, “Indeed, it can be the other way around as well, where bad organizations make or encourage it’s people to do the wrong things–whether for profits, power, or punishment.”



Then someone blurted out, “Well, business is business, right?” In other words, it’s okay to do something wrong because everyone does it in business–that’s the name of the game and what you have to do to compete and survive!



Then I said sort of annoyed at what the last person said, “Business is not business–that is our test to be G-dly, moral, and ethical in all our dealings [in our personal and professional lives]”



Of course, we don’t always succeed–no one does/we are not angels–but we have to try every time, learn and grow and become better people. 



If you do wrong, you will pay–whether in this world or the next. 😉