DISGRACEFUL United Airlines

To all decent human being out there…

Think twice about United Airlines. 

They overbooked a flight and then forcibly removed passengers that had paid for their seats. 

What right does anyone have to sell something that they in essence don’t have to sell?

And then treating their passengers like animals, smashing them and busting their lips, and dragging from from seats they paid for!

These passengers just wanted to go home. 

On top of it, the joke of a CEO of United Airlines, Mr. Oscar Munoz, defended this abhorrent violence against his paying passengers stating:

“Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose [not that he regrets that they oversold seats and then beat the sh*t of this passenger], I also emphatically stand behind all of you, and I want to commend you for continuing to do above and beyond to ensure we fly right [this is what he “commends” and consider going “above and beyond” and doing what’s “right”–what a complete moral disgrace!].”

While Mr. Munoz had a heart transplant last year, apparently he truly has no heart at all–these are subhuman actions whose defense can only be considered to be the vacuum of any decency or morality in the leadership of United Airlines. 

If no passengers took their offer of $400 or even $1,000 to get bumped, then let them offer $10,000 or more–whatever the market price is to get the seat–but they have NO MORAL RIGHT to force this passenger out of a seat he legitimately paid for and was already sitting in. 

Either United Airlines should immediately apologize and extraordinarily compensate this harmed passenger, promise never to do this again, and fire their corrupt CEO or the public should boycott this disgraceful airline.

Where is the Federal Aviation Administration? 

Where is the board of directors of United Airlines?

Where is justice for this passenger and protection for airline customers?

Please G-d, justice will be done. 😉

Flying The Miserable Skies

So I had booked up on the airline to go to the Florida Keys.

You have to go to Miami first and switch flights—it’s a two-legged trip.

But I decided after the first flight to just to stay in Miami and not go on the second flight to the Keys.

Since the flight was overbooked—not only didn’t the airlines lose anything by me not going, they actually benefited by having my empty seat for another passenger—and making money twice off of the same seat.

Yet, the airline demanded that I pay them a change ticket fee.

This is the first time that I heard of being asked to pay extra for not using a product or service.

Common sense and basic business practice is that if you don’t use something, you get a credit or refund, but the airline was actually demanding I pay an extra fee for this so called “change.”

I explained politely that I didn’t change anything and that I just wanted to be able to get home.

They said even by not getting on another flight that is a change—and as the customer service representative (and I choke on even calling him that) then went on to say, “you will pay for that mistake!”

I reiterated that I didn’t make a mistake or any change, I simply decided not to use the second leg of the trip.

I asked to see a copy of the policy or guidelines where I had to pay for not using something, but the customer rep refused this.

He may as well have said, “Who needs right, when we have might?”

Basically, it came down to, “If you want to go home, you will have to pay.”

As if this wasn’t enough, when I arrived at the airport, another airline representative made me put my rolling carry-on into the sizing device to check that it would fit in the overhead.

Dar-gone-it—I bought it specifically for just that purpose, as it was advertised—why go through this?

In the airport, in front of everyone, they made me empty my things out and put some in another bag to skinny the first–“just a little.”

Then they said, uh ha, now you have an extra carry-on we can charge you for—but I didn’t, I only had two bags, total!

Later, in the airport, I overpaid for a stale sandwich and diet soda.

And for the first time, even after going through airport security and showing my boarding pass and picture identification once, I was then asked to do it all over again—while “walking the plank” to board the flight, with suitcase and sandwich in hand.

Not long after I sat down, an airline attendant literally shoved my seat up straight, and then reminded me put up my seat before takeoff! Yet the seat was already up—the whole time.

Another comes up and asks me if I was the one who asked about the Internet—no, it wasn’t me, but there’s another customer somewhere onboard who did ask about it—they just forget who it was—oh well.

It used to be that the airlines were just overcrowded, the bagged peanuts were skimpy, and the recycled air was nauseating, but now the flying experience is at a whole new level of yuck!

This is no way to run an industry, treat customers, or generally do business.

On the airline, the stewardess gets on the mic and says “welcome to {Blank} airlines” and hope you enjoy the ride—unfortunately, they are riding all of us. 😉

(Source Photo: here with attribution to Kuster and Wildhaber Photography)