Nothing Personal

There’s this funny line that some managers use with their employees.

It’s when they harshly criticize, pick on, or even bully their hard working and good people.  

What do they say when they do it:

“It’s nothing personal.”

Ha, that’s sort of funny, but really it’s sad. 

I asked an executive colleague about this and this is what they profoundly said:

“It’s my favorite line when the boss says it’s nothing personal. Of course it’s personal. Is there anyone else in the room!”

When people misuse/abuse their power to hurt others whether at work or even in other situations like with small children or anyone else in a subordinate position:

– That’s not business.

– That’s not professional.

– That’s not being a good human being.

People are not punching bags because someone else is having a bad day. 

We need to rise above the occasion and be better than that. 

It’s better to be humane, compassionate, and emotionally intelligent. 

And not just because someday, we are all in that position where someone bigger is facing off against us.

But rather we need to behave kindly to others, because they too are G-d’s children and our brothers and sisters, and it is the absolutely the right way to behave–whether it’s business or personal. 😉

(Source Photo: Andy Blumenthal)

Take Your Family Issues To Work Day

So we all love Take You Child(ren) To Work Day.

It’s a great idea to bond with our children and share our work life with them.

This way they know what mommy and daddy do and also a little of what work is like. 

But one of the funny things I noticed is how uncomfortable most parents seem with their kids around them in at work. 

They have this worried and kvetchy look on their face.

They are crossing boundaries between personal/family/home life and professional/work life. 

What is at once two-faces, two distinct roles is now combined for a single day a year. 

Perhaps personal problems from home and between family members is entering the workspace or the problems of work life is evident to your close family members. 

Maybe mommy or daddy really doesn’t get along all the well with little Johnny or Rosie all the time or perhaps little Johnny or Rosie is not that perfect little kid you’ve been showing around in pictures and talking up in the office. 

Similarly, mommy or daddy may not be “all that” in the office that they come home and portray to their family about–that big management position and corner office could be just another run of the mill job and situated in a long row of cubicles deep this way and that. 

In any case, the barriers are being crossed and even if there have been no outright lies told and caught, different sides of the person that are typically kept separate and sacrosanct are converging and the alternate egos and varied personas come head-to-head.

The good news is that the organization usually gives the parents leeway to not really do any serious work when the kids are around for the day and to mostly schlep them to special kids’ events in the workplace–everybody get to meet the CEO and have ice cream?

Thus, the unveiling of dual natures and embedded conflicts is kept to a manageable minimum, if not an uncomfortable merging of work and family life. 😉

(Source Photo: Andy Blumenthal) 

A Winning Letter

So everyone with management responsibility whether in business or government gets their share of sales calls. 

People are competing to get their “foot in the door” and at the same time not get the “door in the face” to do business and of course make money–it’s called capitalism and “it’s the American way!”

Most of the time, managers don’t have time to respond to all the calls they get. 

But this week, I received the most brilliant introductory letter from a 26-year old in technology services. 

I think it’s important to share from this, because it’s really the best I ever received from anyone looking to make a contact. 

First, the letter is handwritten, which right away made it more personal and so got my attention in the first place to even read it. 

Second, the person mentions some things that they know and like about me–demonstrating that they did their homework and was also subtly ingratiating about it, but not seemingly in a b.s. or over the top way.

Third, the person shows flexibility to any venue to get an opportunity to touch base (along with a sense of humor throughout), “over lunch, coffee, water, a warm glass of milk, etc.”

Fourth, the specifics of what he’s looking for…”I want to ensure I stay ahead of the curve. I am thinking you can provide some great knowledge.” Elaborating later in his letter, he says, “what keeps you up at night, what will keep you up tomorrow and how will you overcome it.”

Fifth, he tries to make it a win-win for a meeting and says what he can bring to the table…”Well, I can tell funny stories from my weekend, my budget to buy a Tesla one day or my engagements with other gov’t agencies. You pick!”

Sixth, he provides a form of disclosure with a sense of trustworthiness saying, “I am in sales. However that is not my objective with you so I promise not to sell sh*t.”  

Seventh, he works to connect to me personally again by referencing a funny blog I wrote about ties, and he says, “I promise not to wear a tie–I hate them too.”

Eighth, he frames this cold call as completely casual, offering again to “steal some time…[or] if not I understand.”

Ninth, leaving it open to get back with him, he writes, “Feel free to email, call, tweet, or carrier pigeon me.”

Tenth, he wishes me well, “Take care Andy”, and he signs it and includes his business card. 

My reaction is that this is either a young and brilliant salesperson seeking legitimately to network, learn, and make some possible future opportunity inroads unknown.  

OR

Of course, if I think more from a operational security (OpSec) and security awareness training perspective, I could be concerned about some smart “social engineering” going on here, but that wasn’t the feeling I got from this. 

My gut thinks this is one highly motivated and intelligent young man creatively getting into his profession, and I must say, it was impressively done. 😉

(Source Photo: Andy Blumenthal)

Bathroom Kudos

Going to a restaurant the other night, I stepped into the men’s room for a minute and noticed this sticker on the right of the mirror that said “Great Work” in big yellow letters on the red background.

I wondered what a strange sign to put in such a private setting as if we need applause for going to the bathroom or washing our hands.

Then again, if you’ve seen many men’s bathrooms, it could certainly be a time for kudos when it is kept clean and people use good personal hygiene–hence, the other sticker on the left, “It’s cool to care!”

The frog sticker in the middle, he’s just keeping an eye on things and thanking everyone for the job well done.

This is a funny commentary on our society these days where people seem to need a pat on the back for everything–even the highly mundane and personal.

Presumably, going to the men’s room will never be the same boring, uncaring event again–at least at this fine eating establishment. 😉

(Source Photo: Andy Blumenthal)

>Can Microsoft Stomp Out The iPhone?

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So much for letting the best product win. According to the Wall Street Journal, 13-14 March 2010, Microsoft is forcing their employees to “choose” Microsoft phones for personal use and to push those who don’t into hiding.

Is this a joke or a genuine throwback to the Middle Ages?

Apparently this is real: “Last September, at an all-company meeting in a Seattle sports stadium, one hapless employees used his iPhone to snap photos of Microsoft Chief Executive Steve Ballmer. Mr. Ballmer snatched the iPhone out of the employee’s hands, placed it on the ground, and pretended to stomp on it in front of thousands of Microsoft workers.” That sends a pretty clear message!

I guess the employee can consider himself lucky that Mr. Ballmer didn’t put him (instead of the iPhone) on the ground underneath his foot or perhaps maybe even just burn him at the stake for heresy against Microsoft.

Further, in 2009, Microsoft “modified its corporate cellphone policy to only reimburse service fees for employees using phones that run on Windows.”

While many workers at Microsoft can evidently be seen with iPhones, others are feeling far from safe and comfortable doing this. According to the article, one employee told of how when he meets with Mr. Ballmer (although infrequently), he does not answer his iPhone no matter who is calling! Another executive that was hired into Microsoft in 2008 told of how he renounced and “placed his personal iPhone into an industrial strength blender and destroyed it.”

Apparently, Mr. Ballmer told executives that his father worked for Ford Motor Co. and so they always drove Ford cars. While that may be a nice preference and we can respect that, certainly we are “big boys and girls” and can let people pick and choose which IT products they select for their own personal use.

While many employees at Microsoft have gone underground with their iPhones, “nearly 10,000 iPhone users were accessing the Microsoft employees email systems last year,” roughly 10% of their global workforce.

My suggestion would be that instead of scaring the employees into personally using only Microsoft-compatible phones, they can learn from their employees who choose the iPhone—which happens to have a dominant market share at 25.1% to Microsoft 15.7%—in terms why they have this preference and use this understanding to update and grow the Microsoft product line accordingly. In fact, why isn’t Microsoft leveraging to the max the extremely talented workforce they have to learn everything they can about the success of the iPhone?

It’s one thing to set architecture standards for corporate use, and it’s quite another to tell employees what to do personally. It seems like there is a definite line being crossed explicitly and implicitly in doing this.

What’s really concerning is that organizations think that forcing their products usage by decree to their employees somehow negates their losing the broader product wars out in the consumer market.

Obviously, IT products don’t win by decree but by the strength of their offering, and as long as Microsoft continues to play medieval, they will continue to go the way of the horse and buggy.