I’m Telling You They’re Really New

So I ordered a pair of swim fins to replace a pair that recently ripped in the pool. 

I went online and ordered a brand NEW pair. 

A few days later, the fins arrive in an envelope (no box). 

Already sort of terrified at what I will find in this strange bag, I slowly open it up, and find a completely disgusting dirty, scuffed, USED pair of fins with no tags or packaging. 

Ew…I am so grossed out and contact the vendor right away to return these, but instead of customer service, I got a boat load of b.s. and chutzpah.

They made a million excuses, tried to make me feel bad, and basically refused to provide for a return, saying that the product is not really used, that it just got dirty in the mail and on the trucks and all, and I just have to clean them off a little!

When I question them about why there was no box or packaging, they say, “Oh that, well we take it out of the box, so we can ship it more cheaply for you! 

I said, “What right do you have to take it out of the packaging when I ordered it new–maybe I want the packaging or need to give the item as a gift?”

Then they go on to give me an ear-full about about the high cost of shipping and that I should thank them for removing the packaging to the keep costs down (but the problem is that they were trying to keep costs down in more ways than one here). 

They continue to berate me as well about how I should be more understanding as to the dirt and scuff marks, since it’s no big deal, because when I put it in the pool, the water and the chlorine will wash it off and kill all the germs anyway!

After patiently taking this abuse for a while, I went online and saw that others had the same experience with this merchant–getting sent used goods in the mail that had been advertised and paid for as new.  

Now I had had it up to HERE, and I promptly did my duty and went online to give them an appropriate customer review to help others from getting cheated like this in the future. 

Guess what happens next? 

They email me to tell me that they took note of my feedback and not that they are sorry about what happened and want to fix it, but that “We will never ship to you again.” 

My wife explodes laughing…mwahahahahaha–like who would ever want to go back and do more business with these crooks. 

People are absolutely crazy out there.

Caveat emptor (buyer beware) a million times.  😉

(Source Photo: Andy Blumenthal)

Buyer Beware, Else Buyer Remorse

Just a quick lesson I wanted to share from my grandfather.

He used to say (or so my dad used to tell me), “You open your eyes or you open your wallet!“

Put another way is that “A fool and his money are soon parted.”

But I like the way my grandfather put it even better–easier to remember and no name calling involved! 😉

(Source Photo: Andy Blumenthal)

The Galaxy S4 Is Crap

Okay, it takes a big man to admit when he’s wrong.

Reference my blog “How Apple Is Losing Its Fan” dated August 10, 2013.

After testing the Galaxy S4 for the last 5 days, I can honestly say, I was wrong!

I hate the Galaxy device, and am returning it tonight!

Despite a dearth of recent innovation from Apple, their iPhone is SO MUCH better than the Galaxy.

Do NOT listen to the stats comparing them!

The battery on the Galaxy was horrendous, and after never running out of juice on the iPhone, I got a warning message yesterday on the Galaxy that the battery was almost dead after only 8+ hours of use!

Also, syncing it up with my car system was clumsy and annoying compared to the iPhone which did it seamlessly everyday.

Even simply syncing up music, videos, and so on with iTunes required a 3rd party app to facilitate this.

Checking email was a pain as there were separate icons for Gmail and the for all other email (yahoo etc.), so this very basic feature was not consolidated.

The cheap material on the Galaxy, even with the nice case I got, made it feel like the crappy buttons would break anytime.

But most important, the integration of the Apple iPhone ecosystem is so much tighter than on the Galaxy–whereas everything on the iPhone works the first time and every time, the Galaxy is an annoying hit or miss.

Everything on the Galaxy felt to me like more clicks, more annoying messages, less intuitive interface, and like I just wanted to toss it into the trash.

When the lady said she completed my switchback over to the iPhone, I only had one thing to say–thank G-d!

(Source Photo: Andy Blumenthal)

To Follow Or Not To Follow

Twitter is a great streaming feed for news and information, but what you get depends on who you follow.

While Twitter does provide suggestions based on whether they are “promoted” or who you already follow (i.e. follow Joe because they are “followed by” Julia), it doesn’t tell you a lot of information about them except their Twitter handle, short profile, location, basic stats, etc.

A new service called Twtrland helps you decide who to follow by providing lot’s more information and displaying it in an organized fashion–simply plug in the Twitter handle you are interested in knowing more about and you get the following:

1) Basic Info–Picture, profile, stats on follow/follower/tweets

2) Top Followers–Let’s you know who else (from the who’s who) is following this person.

3) Advanced Stats–Provides measures on how often he/she gets retweeted, tweets per day, retweets, etc.

4) Graph of Content Type–Displays in pie chart format the type of content the person puts out there: plain tweets, links, pictures, retweets, replies and more.

5) Samples of Content by Category–Examples of this persons tweets are provided by category such as: famous words, plains tweets, pictures, links, retweets, and mentions.

I like the concept and execution of Twtrland in organizing and displaying tweeters information.  However, I cannot really see people routinely taking the time to put in each Twitter handle to get this information.  Making a decision a who to follow is not  generally a research before you follow event. The cost-benefit equation doesn’t really make sense, since it doesn’t cost you anything to follow someone and if you don’t like their tweets, you can always change your mind later and unfollow them if you want.

Overall, I see Twtrland more as a profiling tool (for research or interest) by getting a handy snapshot of what people are doing/saying online in the world of micro-blogging, rather than a decision support system for whether I should add someone to my follow list or not.

(Source Photo: Twtrland Profile of Sylvester Stallone, Rocky!)

>Constructive Truth Hurts, But Helps

>It is pretty hard to give and to get honest feedback.

It is often acknowledged that performance reviews are one of the most difficult task for managers to perform. Managers don’t like to “get into it” with the employees, and employees often can’t deal with a straightforward evaluation from their supervisors. Plenty of sugarcoating seems to go on to make the process more digestible for all.

Similarly, people tend not to say what they “really think” in many situations at work. Either, they feel that saying what they mean would be “politically incorrect” or would be frowned upon, ignored, or may even get them in trouble. So people generally “toe the line” and “try not to rock the boat,” because the “nail that stands up, gets hammered down hard.”

An article in the Wall Street Journal, 5 October 2009, reports a similar pattern of behavior with ratings on the Internet. “One of the Web’s little secrets is that when consumers write online reviews, they tend to be positive ratings: The average grade for things online is about 4.3 stars out of five.” On Youtube, the average review for videos is even higher at 4.6.

Ed Keller, the chief executive of Bazaarvoice, says that on average he finds that 65% of the word-of-mouth reviews are positive and only 8% are negative. Likewise, Andy Chen, the chief executive of Power Reviews, says “It’s like gambling. Most people remember the times they win and don’t realize that in aggregate they’ve lost money.”

Some people say that ratings are inflated because negative reviews are deleted, negative reviewers are given flak for their “brutal honesty,” or the reviews are tainted with overly positive self-aggrandizing reviews done on themselves.

With product reviews or performance reviews, “it’s kind of meaningless if every one is great.”

I remember when I was in the private sector, as managers we had to do a “forced rankings” of our employees regardless of their performance rating, in an effort to “get to truth” across the organization.

Generally speaking, performance systems have been lambasted for years for not recognizing and rewarding high performers or for dealing with performance problems.

Whether it products, people, or workplace issues, if we are not honest in measuring and reporting on what’s working and what’s not—fairly and constructively—then we will continue to delude ourselves and each other and hurt future performance. We cannot improve the status quo, if we don’t face up to real problems. We cannot take concrete, constructive action to learn and grow and apply innovate solutions, if we don’t know or can’t acknowledge our fundamental weaknesses.

“Being nice” with reviews may avert a confrontation in the short-term, but it causes more problems in the long-term.

Being honest, empathetic, and offering constructive suggestions for improvement with a genuine desire to see the person succeed or product/service improve—and not because the manager is “going after” someone—can be a thousand times more helpful than giving the nod, wink, and look-away to another opportunity for learning, growth, and personal and professional success.