This Is The IT Help Desk

This was a funny true story that happened recently. 


Someone found a roach walking around their desk in the office. 


Not knowing who to call…they call the (IT) Help Desk.

Hello. What is the asset number on the device you are calling about?

Asset Number! You don’t need my asset number.

Well, what is the nature of your problem?

I’ll tell you what my problem is. The problem is that I have a cockroach walking around on my desk!”

Ah, do you know that you are calling the IT!!! Help Desk?

Ah, yes I do. Can you give me the number for who to call about this roach?

Ah, you are calling the wrong number. Why don’t you try finding out who your facilities person is?

Facilities person! But you guys are the Help Desk! Can’t you tell me how to get help to get rid of this roach? And by the way–where there is one, there are definitely more.

Ah, We don’t typically handle roach problems, but thank you for calling the Help Desk. {{click}}


I know many organizations are moving to Enterprise Service Desks where you can call and get help for all sorts of issues at work. 


Even then, I wonder if the employees answering the line will be trained in who to call to get a Roach Motel or some Raid. 


Perhaps this is the next evolution of support.  😉


(Source Photo: Andy Blumenthal)