Types of Project Management Office

This is a quick breakdown of the 3 types of Project Management Offices (PMOs).

  • Enabling (Supportive) — Provides best practices, templates, and tools “as needed,” and compliance is voluntary.
  • Delivery (Controlling) — Adopts framework or methodology, policy, and repeatable procedures, and a certain level of the standards are enforced.
  • Compliance (Directive) — Establishes strict standards, measures, and control over projects, and these are highly regulated.

A good place to start is with an enabling/supportive PMO and then progress to a more delivery/controlling model. Generally, a compliance/directive PMO is for more highly regulated organizations.


(Credit Graphic: Andy Blumenthal and concept via CIO Magazine and Gartner)

Beautiful Measurements

This is a beautiful set of nested brass weights from France. 


It dates back to 1852!


The weights range from 1 gram to 500 grams. 


These are weights, but also a form of art. 


It is located at the NIST Museum.


There is something comforting about weights, measures, and standards.

 

It puts an organized construct unto our universe and creates some objective scientific reality to our world. 


(Credit Photo: Andy Blumenthal)

@National Cybersecurity Center of Excellence

So good today to visit the NIST Cybersecurity Center of Excellence (NCCoE).
The cybersecurity solutions developed are aligned to the well-known Cybersecurity Framework (CSF). 


Got to see some of the laboratories, including demonstrations for securing the Healthcare and Energy Sectors. 


Interesting to hear about examples for securing hospitals records and even things like infusion pumps.  


The medical devices are tricky to secure, because they are built to potentially last decades and are expensive to replace, but the underlying technology changes every couple of years. 


Also, learned more about securing the energy sector and their industrial control systems.  


One scary notable item mentioned was about the “big red button” for shutdown in many of these facilities, but apparently there is malware that can even interfere in this critical function. 


It is imperative that as a nation we focus on critical infrastructure protection (CIP) and continuously enhancing our security.


Time is of the essence as our adversaries improve their game, we need to be urgently upping ours. 😉


(Source Photos: Andy Blumenthal)

Trace Amounts of Cocaine

So this is a funny story from today.


I had a wonderful opportunity to tour a couple of labs at NIST today.


One of them does work in contraband detection.


The scientist asks if anyone has any money in their wallet.


I pull out a dollar and hand it to him.


I ask him what happens if he finds any traces of bad stuff on the money from me.


He says, “A cage will fall from the ceiling” and I’ll be in big trouble.


Uh, we all laugh a little.


He unfolds the money and puts it into the machine that looks for the contraband.


Oh sh*t, it comes up in the “red”–positive for cocaine.


Someone else says jokingly, “A little leftover from the weekend?”


I joke back, “Na, It’s from this morning before work!”


Ha, ha, I think. 


It turns out the scientist explains that 90% of our currency actually tests positive for cocaine


I’m wondering whether this is a commentary on drug use and even the opioid epidemic in America.


The lab director explains a theory that the automated money counters spread traces of the drugs from bills and contaminates the other currency.


Aside from this little experiment today, I got to learn so much about creating standards for contraband detection systems and equipment and in another lab about magnetism. 


It is unbelievable how smart these scientists are–they are so unique and of the best in the world.


I am so happy to be able to learn from them even if it’s contraband on money. 😉


(Source Photo: Andy Blumenthal)

Measurement And Standards Are Our Friends

So I learned that Metrology is the science of measurement. 


And measurement is the foundation of scientific research and creating standards. 


Scientific research and measurement are about exploration, discovery, and innovation.


Further, it is about finding the facts; it is objective; it is truth; it is essential to maintaining integrity. 


Standards also help to ensure dependability, because there is a common reference and you know what you are getting. 


A great true story that demonstrates the importance of measurements and standards is the Great Baltimore Fire of 1904.


This was the third worst urban inferno in American history. 


It destroyed over 1,500 building across 140 acres. 


Fire engines responded from as far as New York and Virginia. 


But the problem was that they invariably could not help. 


Why?  


Because their fire hose couplings could not fit on the Baltimore fire hydrants–they were not standardized.


Without standards, we don’t have interoperability. 


We don’t have a reference that everyone can go by. 


It’s as if we’re all working on our own desert islands. 


This defeats the power in numbers that make us together greater than the sum of our individual parts. 


Science and technology help us advance beyond just ourselves and today. 


Measurement and standardization help us to build a better and stronger society. 😉


(Source Photo: Andy Blumenthal)

I Like That Technology

I Like That Technology

Christopher Mims in the Wall Street Journal makes the case for letting employees go rogue with IT purchases.

It’s cheaper, it’s faster, “every employee is a technologist,” and those organizations “concerned about the security issues of shadow IT are missing the point; the bigger risk is not embracing it in the first place.”

How very bold or stupid?

Let everyone buy whatever they want when they want–behavior akin to little children running wild in a candy store.

So I guess that means…

Enterprise architecture planning…not important.
Sound IT governance…hogwash.
A good business case…na, money’s no object.
Enterprise solutions…what for?
Technical standards…a joke.
Interoperability…who cares?
Security…ah, it just happens!

Well, Mims just got rids of decades of IT best practices, because he puts all his faith in the cloud.

It’s not that there isn’t a special place for cloud computing, BYOD, and end-user innovation, it’s just that creating enterprise IT chaos and security cockiness will most-assuredly backfire.

From my experience, a hybrid governance model works best–where the CIO provides for the IT infrastructure, enterprise solutions, and architecture and governance, while the business units identify their specific requirements on the front line and ensure these are met timely and flexibly.

The CIO can ensure a balance between disciplined IT decision-making with agility on day-to-day needs.

Yes, the heavens will not fall down when the business units and IT work together collaboratively.

While it may be chic to do what you want when you want with IT, there will come a time, when people like Mims will be crying for the CIO to come save them from their freewheeling, silly little indiscretions.

(Source Photo: Andy Blumenthal)

Factory Floor Servitude

Factory Floor Servitude

As a kid, I was all too familiar with factory settings–my dad worked in one.

Dad is an incredibly persistent hard worker who went to the factory every day–tuna sandwich in tow–worked hard and was the voice of reason in advancing the business–and worked his way up to manage the place. My dad is a modern-day success story!

He worked in everything figuring out how to design products, make them, sell them, and ensure the business stayed afloat. A lot of people depended on him in the factory to keep production humming, put bread on their tables, and most importantly to be treated fairly and like human beings.

My dad never became arrogant as he advanced himself, he always believed that we only have what the Almighty above grants to us.

What a contrast between the way my dad managed a factory and the decrepit working conditions that led to the factory collapse two weeks ago in Bangladesh that has now left at least 1,038 dead.

The collapse has raised ethical questions again about the horrific working conditions in factories overseas–where low wages and hazardous conditions is the rule–low wages lead to growing outsourcing and hence, a $18 billion garment industry in Bangladesh that has tripled in size between 2005 and 2010 and is expected to triple again by 2020.

The average monthly pay in 2009–$47!

By 2010, Bangladesh had 5,000 garment factories–2nd only to China.

Now most of the factories are gone from the U.S. moving overseas to the cheapest providers, with jobs in manufacturing decreasing almost in half from nearly 20 million in the U.S. in 1979 to less than 12 million in 2010.

Bloomberg BusinessWeek (9 May 2010) chronicles the ten years of stagnant wages and horrible working conditions there–verbal abuse, sexual abuse, physical punishment and humiliations for not meeting quotas (like having to forcibly stand on tables for hours and undress in front of workers), rare bathroom breaks to filthy and overflowing toilets, and much more.

When the Savar building developed cracks on April 23, one man begged his wife not to go to work the next day, but when she called in and asked for the day off, she was told she would be docked a whole months salary if she didn’t show up–she went to work and the building collapsed on April 24–leaving her buried under the rubble. Eventually, when the rescuers could not free her, they chopped off her legs!

Cheap labor means cheap goods–that’s a draw for us getting more branded goods for less. In a large sense, our insatiable demand fuels the cruel, servile conditions overseas.

This is also a broken market, where people sell their labor just to provide subsistence living for their families, while big corporations increase profits, investors smile all the way to the bank, and we get our boatloads of stuff cheap, cheap, cheap.

There is nothing wrong with making money or saving money–it’s an incentive-based system, but the only measure of success is not money.

We need global standards of ethical conduct in the labor market, and this should be part of every organization’s financial reporting, disclosure, and audit requirements.

People and organizations should not just be penalized for cooking the books or insider-trading, but for how they treat their people.

Those organizations and leaders that balance making money with treating people decently have a leg up on those that don’t–not that they will necessarily do better in the marketplace (maybe they won’t), but that they make their money with their integrity intact and that’s something money cannot buy. 😉

(Source Photo: here with attribution to Ronn “Blue” Aldaman)

Drama in D.C.

Drama in D.C.

Wanted to share two unrelated, but noteworthy items from my week so far…

First, this tree went down right in the middle of traffic in Washington, D.C. today. The BMW on the left was totaled, the van and taxi on the right had their respective front and rear-ends crushed. So much for being in the wrong place at the wrong time.

On another note, I taught an enterprise architecture class earlier this week here, and in discussing establishing technical standards for the organization, one student put it well when he dramatically said “everyone loves standards, that’s why they make their own.” 🙂

(Source Photo: Andy Blumenthal)

At The Speed Of Innovation

Mars_explorer

Here are three perspectives on how we can speed up the innovation cycle and get great new ideas to market more quickly:

1) Coordinating R&D–While competition is a good thing in driving innovation, it can also be hinder progress when we are not sharing good ideas, findings, and methods in a timely manner–in a sense we are having to do the same things multiple times, by different entities, and in some more and other in less efficient ways wasting precious national resources. Forbes (10 February 2012) describes the staggering costs in pharmaceutical R&D such that despite about $800 billion invested in drug research between 2007-2011, only 139 new drugs came out the pipeline. Bloomberg BusinessWeek (29 Nov 2012) notes that for “every 5,000 to 10,000 potential treatments discovered in the lab, only one makes it to market” and out of the pharmaceutical “valley of death.” The medical research system is broken because “there ultimately no one in charge.”  The result is that we are wasting time and money “funding disparate studies and waiting for researchers to publish results months or years later.” If instead we work towards our goals collaboratively and share results immediately then we could potentially work together rather than at odds. The challenge in my mind is that you would need to devise a fair and profitable incentive model for both driving results and for sharing those with others–this is similar to a clear mandate of together we stand, divided we fall. 

2) “Rapid Fielding”–The military develops large and complex weapon systems and this can take too long for the warfighters who need to counter evolving daily threats on the battlefield. Federal Computer Week (19 July 2001) emphasizes this point when it states, “Faster acquisition methods are needed to counter an improvised explosive device that tends to evolve on a 30-day cycle or a seven-year process for replacing a Humvee.” There according to the Wall Street Journal (11 December 2012) we need to move to a model that more quickly bring new innovative technologies to our forces.  The challenge is to do this with reliable solutions while at the same time fast tracking through the budgeting, acquisition, oversight, testing, and deployment phases. The question is can we apply agile development to military weapons systems and live with 70 to 80% solutions that we refine over time, rather than wait for perfection out of the gate.

3) Seeds and Standards–To get innovation out in the hands of consumers, there is a change management process that needs to occur. You are asking people to get out of their comfort zone and try something new. According to Bloomberg BusinessWeek (17 December 2012) on an article of how bar codes changed the world–it comes down to basics like simplicity and reliability of the product itself, but also seeding the market and creating standards for adoption to occur. Like with electric automobiles, you need to seed the market with tax incentives for making the initial purchases of hybrids or plug-in electric vehicles–to get things going as well as overset the initial development expense and get to mass development and cheaper production. Additionally, we need standards to ensure interoperability with existing infrastructure and other emerging technologies. In the case of the electric automobiles, charging stations need to be deployed across wide swathes of the country in convenient filling locations (near highways, shopping, and so on) and they need to be standards-based, so that the charger at any station can fit in any electronic vehicle, regardless of the make or model. 

Innovation is the lifeblood of our nation in keeping us safe, globally competitive, and employed.  Therefore, these three ideas for enhancing collaboration, developing and fielding incremental improvements through agile methodologies, and fostering change with market incentives and standards are important ideas to get us from pure exploration to colonization of the next great world idea. 😉

(Source Photo: Andy Blumenthal)

Electronic Health Records, Slow But Steady

Skeleton

The best article I have seen on the subject of Electronic Health Records (EHR) was in Bloomberg BusinessWeek (21 June 2012) called “This machine saves lives so why don’t more hospitals use it.”

What I liked about this article was how straightforward it explained the marketplace, the benefits, the resistance, and the trends.

Some basic statistics on the subject of EHR:

The healthcare industry is $2.7 trillion annually or ~18% of GDP.

Yet we continue to be quite inefficient with only about half of hospitals and doctors projected to be using EHR by end of 2012.

Annual spending on EHR is expected to reach $3.8 billion by 2015.

Basically, EHR is the digitization of our medical records and automation of medical services so that we can:

– Schedule medical appointments online
– Check medical records including lab and test results
– Communicate with our doctors by secure messaging/email
– Send prescriptions into the pharmacy electronically
– Automatically keep track of dosage and refills
– Get alerts as to side effects or interactions of medication
– Analyze symptoms and suggest diagnosis
– Receive prompts as to the latest medical treatments
– Recognize trends like flu outbreaks or epidemics
– File and speed claim processing

So why do many doctor’s seem to resist moving to EHR?

– Cost of conversion in terms of both money and time
– Concern that it can be used against them in medical malpractice suits
– Potential lose of patient privacy
– Lack of interoperability between existing systems (currently, “there are 551 certified medical information software companies in the U.S. selling 1,137 software programs”–the largest of which are from GE and Epic.)

The government is incentivizing the health care industry to make the conversion:

– Hitech Act (2009) “provides $27 billion in financial incentives” including $44K from Medicare and $63K from Medicaid over 5 years for outpatient physicians that can demonstrate “that they are using the technology to improve care.”
– Patient Protection and Affordable Care Act (2010)–a.k.a. Obamacare–calls for “accountable care organizations” to receive extra money from Medicare and Medicaid for keeping patients healthy, rather than by procedure–“they are expected to do so using computers.”

The big loophole in EHR right now seems to be:

– The lack of standards for EHR systems from different vendors to be compatible, so they can “talk” to each other.
– Without interoperability, we risk having silos of physicians, hospitals, labs, and so on that cannot share patient and disease information.

So, we need to get standards or regulations in place in order to ensure that EHR is effective on a national, and then even a global level.

A number of months ago, I went to a specialist for something and saw him a few times; what he didn’t tell me when I started seeing him what that he was retiring within only a few months.

Aside from being annoyed at having to find another doctor and change over, I felt that the doctor was not too ethical in not disclosing his near-term intentions to close up shop and giving me the choice of whether I wanted to still see him.

But what made matters worse is that I got a letter in mail with the notification–not even in person–along with a form to fill out to request a copy of my medical records at a cost per page, so that I could transfer them–hardcopy–elsewhere.

Of course, this was also the doctor who hand wrote prescriptions still and wasn’t able to get test results online.

To me, seeing someone with a great amount of experience was really important, but the flip side was that in terms of organization, he was still in the “dark ages” when it came to technology.

I look forward to the day when we can have both–senior medical professionals who also have the latest technology tools at their disposal for serving the patients.

In the meantime, the medical profession still seems to have some serious catching up to do with the times technologically.

Let’s hope we get there soon so that we not only have the conveniences of modern technology, but also the diagnostic benefits and safeguards.

(Source Photo: Andy Blumenthal)