The Truth Hurts

So I purchase some nutrition bars from a prominent online store. 

If you click on 2 boxes (12 bars each), they charge you $30. 

But if you look over a little on the website page, they have 24 bars for $24. 

I contact customer service and start chatting with them about this. 

Basically, I wanted the difference refunded to me. 

Surely, not a lot of money, but more the principle of it. 

They are charging 2 different amounts for the very same thing! 

The lady on the other end of the chat asks me to forward her the link for the product. 

I comply. 

She says, “You see that link is 2 boxes for $30!”

I say, “No, that’s just the primary link to the product, and it has 2 different prices for basically the exact same thing.”

She says, “On that link you sent it has 12 bars x 2, which is different than ordering 24 bars!”

I’m thinking, Oh really!  What math class did she take in elementary school???

And then for good measure, she adds socking one to me:

“Truth Always Hurts!”

At this point, I couldn’t believe my chat “ears”.  

Aside from her “truth” not being “the truth” in any universe…

I was in shock and said something like “How dare you.  You are incredibly rude.  Put your supervisor on.”

She says: “Well, my supervisor will tell you the same thing!”

I repeated once more: “Please let me speak to a supervisor.”

Finally when I got the supervisor, who was a more normal, reasonable person, and also could do simple arithmetic, she immediately apologizes issuing me a refund. 

She asked if there was anything else she could assist with.

I asked, to confirm again, “Are you a supervisor?”

She responded affirmatively. 

I asked her to review the chat with the prior customer service rep and asked, “Is this how you want your company represented to your customers?”

Needless to say, she was flabbergasted by what she saw from their outsourced “customer service” representative.

She assured me she was flagging the chat for review by management and that this outrageous behavior from this company representative would be addressed. 

To me, it is amazing that our companies not only outsource the manufacture of our vital goods, but they also outsource customer service to people that barely seem to speak the language, can’t do basic math, and have zero customer service skills. 

This does not bode well for American competitiveness–in the age of Coronavirus or at any other time. 

I believe that this truth hurts much more than any company’s horrendous customer service. 😉

(Credit Photo: Andy Blumenthal)

Pacemaker No-No!

So I learned that this is called a Van de Graaff Generator.

It generates very high voltage electricity. 

The guy setting it up asks me:

Do you have a pacemaker?

I respond in the negative and ask what’s the danger zone on this thing.

He says: 

You probably wouldn’t want to get within 10 feet of this!

Good to know. 😉

(Credit Photo: Andy Blumenthal)

(Please note that blog is not to be taken as medical advice.)

Interplanetary Travel – Coming Soon

Awesome presentation on Interplanetary Travel by Charlie Kuehmann, VP Materials Engineering at SpaceX and Tesla. 

Interplanetary travel and colonization is one of the most exciting possibilities for mankind.  

 

It’s all just beginning (we’ve only been in orbit for about 50 years). 

One of the keys Charlie mentioned at SpaceX and Telsa is how quickly we learn. 

It’s okay to fail, as long as we learn quickly and progress from it.  

The progress with reusable rockets at SpaceX is impressive. 

Can’t wait for more to come soon.  😉

(Credit Video: Andy Blumenthal)

That Decisive Qualitative Edge

So I am reading this book called “Israel’s Edge.”

It’s basically about their elite genius program, “Talpiot,” in the Israel Defense Forces (IDF).  

Each year the program accepts only the top 50 out of 100,000 graduating high school students for a 9-year commitment. 

There are the mathematicians, physicists, and computer scientists that help give the IDF the cutting edge in military R&D and other innovations. 

These are the brain trust behind Israel’s Iron Dome missile defense system and Trophy tank active protection system and many more both military and industrial advances. 

This program was born after the almost disastrous 1973 Yom Kippur War where Israel misjudged the intelligence and the advances in their enemies capability and almost lost the war. 

I like the philosophy of General Yitzhak Ben-Israel who understands the importance of challenging the status quo and looking differently at critical situations and avoiding confirmation bias:

My method is not to look for supporting evidence. I look for refuting evidence…you see one white swan, then a second, third, fourth, fifth, and sixth. You still can’t conclude that all swans are white…nature builds us to be inductive, to make generalizations from past experience…this standard way of scientific thinking can be limiting and destructive.”

Instead we must be continuously curious, think outside the box, be creative, and innovate. 

Especially, where we don’t have a quantitative advantage like with Israel surrounded by many enemies, then we must rely on a very sharp qualitative edge. 😉

(Credit Photo: Andy Blumenthal) 

Cool Atom Puzzle

Thought this was a pretty stunning puzzle of The Atom. 

With sections for: composition, atomic model, thermonuclear fusion, periodic table, radioactivity, positron emission tomography, fission of uranium, nuclear reactor, and atomic scientists. 

Wow that’s a lot of information for a Puzzle and one very nicely designed at that. 

Congrats on putting this 1,000 piece beauty together. 

These things make me realize how very much I still have to learn–and in this case, it starts with all these small things. 😉

(Source Photo: Andy Blumenthal)

Thought this was a pretty stunning puzzle of The Atom. 

With sections for: composition, atomic model, thermonuclear fusion, periodic table, radioactivity, positron emission tomography, fission of uranium, nuclear reactor, and atomic scientists. 

Wow that’s a lot of information for a Puzzle and one very nicely designed at that. 

Congrats on putting this 1,000 piece beauty together. 

These things make me realize how very much I still have to learn–and in this case, it starts with all these small things. 😉

(Source Photo: Andy Blumenthal)

Rockville Science Fair – 30th Year!

(Source Photos: Andy Blumenthal)

Radio-Activity

So earlier in the week, I had a great opportunity to visit the NIST Center for Neutron Research (NCNR). 

It was fascinating to see the reactor, control room, and all the cool experiments–not things you see every day, right? 

For safety, we had to wear devices that measured radioactivity and also go through machines that checked us afterward. 

When one person in our group went through the scanner, it went off with a red alert, and the poor individual obviously got really scared–like OMG is there some contamination on me or something.

But they went through again and it turned out it was just a false positive, thank G-d. 

I guess these really can be dangerous substances to work around, but still so marvelous how the scientists harness these neutron beams and direct them to all sort of fascinating scientific experiments. 

Being around all this science makes me think whether if I could do it all again–wondering aloud–whether I would pursue an education in one of these amazing scientific disciplines and work in the lab like a “mad scientist”–exploring and discovering new things and figuring out the mysteries of the universe and how the world really works. 

What a fun, fun field to work in!  😉

(Source Photo: Andy Blumenthal and Art by 4th grader, Phillip Kenney)

Sleepy Education USA

Education is fundamental to learning, development and preparation for career and life. 

We’ve always believed that if you invest in anything, invest in education!

However, despite initiatives like No Child Left Behind and Every Child Succeeds Act, scores in the fundamentals like reading, math, and science all lag behind other advanced industrialized nations.

As of 2015, the U.S. ranked a stinking 38 out of 71 nations in K-12 education. 

Yet, it is seemingly the complete opposite, with college education, the U.S. has about 75% of the top 25 schools. 

However, the comparison is flawed because university rankings are based not on student academic performance, but rather on research performance, including things like journal articles published and Noble Prize winners. 

When academic proficiency is tested for American adults, the rankings again lag and are at best mediocre. 

While there are many dedicated and good teachers, still too many teachers and unions continue to fight testing and reform so that progress of our education system continues to fail our children and our nation.

We need to end education by memorization, and focus instead on hands-on learning (by doing), critical thinking and problem-solving.

Sleeping through a lecture may not mean a student is missing squat in the current failed education system. 

(Source Photo: The Blumenthals)

Robots, They Are Coming

I was so excited by this photo in the Wall Street Journal today.

YuMi, an industrial robot by ABB, is adroitly writing Chinese calligraphy. 

If you look at the photo and think for a moment, the notion of the robot doing and the person watching is truly prophetic of how we are evolving technologically and as a species. 

Yumi is made by ABB, a leading robotics company headquartered in Switzerland, that on one hand has over 300,000 robots installed worldwide, but on the other hand needs only 4,600 employees in 53 countries to produce all these fantastic and productive droids.  

This robot is a work of not just incredible science and engineering, but of art and beauty. 

It’s sleek black and white build with two incredibly agile arms and hands plus a viewing camera, enables it to do small parts assembly or even fine calligraphic work. 

YuMi stands for “You and Me” working together, collaboratively. 

While we surely will work together, the flip side is that with robotics, some people (who don’t make the transition to STEM) may not be working much at all. 

But of course, the positive side is that we are looking at an incredible capacity to do more and better with less! 

Leaving the innovation to humans, and the assembly and service to the bots, the bar will be raised on everything–both good and bad.

We will build greater things, travel and explore further, and discover ever new depths of understanding and opportunities to exploit.

But we will also edge people out of work and comfort zones, and be able to engage in new forms of conflict and war that only the power and skill of (semi-) autonomous machines could inflict. 

The robots are here, however, they are coming in much greater numbers, capabilities, and impact then we can currently fully comprehend. 😉

(Source Photo: Andy Blumenthal via WSJ)

Technology Hope For The Future

Ok, this gives me tremendous technology hope for the future. 

This 4-year old kid is working diligently on her smartphone, while her mom is shopping not far away in the clothing store at the mall. 

She didn’t seem to care about the clothes hanging all around her or the fun in the mall or really anything else at all…she was content with her tech!

And while I certainly believe in work-life balance and in kids being able to really jsut be kids, there was just something so amazing about the promise of technology, especially for those who are now growing up with it. 

After all, it was very cute how intent this kid was with all the technology power right in the palm of her hands, and I could easily see a budding CIO in the making here. 

And of course, with even better and more capable technology in the future. 

Through technology and belief, we can find hope in the impossible. 😉

(Source Photo: Andy Blumenthal)