Lead With Technology, Not Trinkets

Toy_phone

RIM, the maker of the Blackberry, continues to flounder, and many organizations are rightfully moving their mobility solutions to the ever more capable iPhone and Android platforms.

Changing the device has the potential to bring the latest technology to the organization, but the risk is that the device is viewed as a “toy” to hand out to the end-users, like doling out duckets to the impoverished in the Middle Ages.

With the latest smartphones and tablets running at 4G and loaded with camera, video, and more than half a million Apps, end-users are more than happy to receive their bounty whether or not it is immediately tied into the business processes of the organization.

In some cases, when there is money to invest to new systems, strategic planning, sound governance, and robust security, the CIO may choose to focus on gadgets instead.

Unfortunately, innovation in the organization is more than about gadgetry, but about how the organization can benefit from the integration of new hardware, software, and information to better carry out the mission.

However, delivering solutions is hard, while buying devices can be as easy as just writing a check.

If smartphones are treated trivially like gifts, rather than as a true game-changer for how people perform their jobs better, then CIOs have simply bought themselves some more time in the corner office, rather than driving transformative change.

Bringing new devices to the organization has many benefits in it’s own right, but the key is not to do it for it’s own sake.

New devices are wonderful, and we want them personally and professionally, but it is the CIO’s job to ensure that IT investment dollars are spent on genuine IT solutions to mission and business requirements, and smartphones and tablets need to be integrated firmly into what we do, not just what we carry.

(Source Photo: here with attribution to macattck)