Every manager is rightly taught to underpromise and overdeliver.
It’s sound planning and good risk management to plan for contingencies–and certainly these do happen.
Build in some buffer time and resources into your estimates, because reality bites and you need to have the ammunition to respond.
My father used to tell me:
“A word is a word!”
When you say something, promise something, commit to something then that is it!”
To do otherwise is to have no honor, no character, and no fear of G-d.
Similarly, when you overpromise and underdeliver, you fail yourself and your customers.
People commit time, resources, and faith in you, so you owe it to them to set realistic goals and plans to accomplish them.
To do otherwise, you risk damage to the longterm relationship, you hurt your credibility, and maybe most importantly, you hurt the chances of genuine progress.
The philosophy that I believe works best is: Be thoughtful. Be strategic. Be direct. Be honest.
That’s what I would want from others and that’s also what I strive to be. 😉
(Source Photo: Andy Blumenthal)