Really liked this sign on my colleague’s desk.
Start With Yes
I remember an old boss who used to say:
Don’t make me get through no to get to yes.
The idea as another colleague put it is to:
Keep a smile on your face and your focus on the customer; everything else takes care of itself.
Basically, it’s all our jobs to make sure that the customer’s needs are being met.
That doesn’t mean that we don’t need to differentiate between requirements and desirements or that we need to deliver the yacht in the first go around.
As a 4th colleague put it:
The customer is in the water. They want the yacht. But I can give them a boat. It gets them to where they want to go, and they no longer need to swim. We can work our way up to a yacht.
Good analogy analogy and good things to keep in mind for customer service excellence! 😉
(Source Photo: Andy Blumenthal)