Dr Merry-Go-Round

So I was talking with a friend and he was pretty frustrated with the state of medical care these days.

He mentioned that no doctor wants to take responsibility for the patient anymore. 

Maybe that’s why they punt to other doctors and have big medical malpractice insurance. 

But he said something really interesting…

“You wind up going on doctor merry-go-round until you [actually] find someone willing to help…”

One doctor sends you to another doctor and this one sends you to that specialist and it goes on and on. 

Sometimes they just can’t figure out what’s wrong. 

Usually comes across as trial-and-error or a process of elimination. 

But then if they don’t want to deal with you or don’t know what’s wrong or how to treat they pass you off to the next doctor and so on, and so on. 

I suppose to a certain extent it makes sense because medicine like many technical fields is very specialized now-a-days. 

But how much is it the specialization stuff and how much is it that they just don’t want to deal with the hard stuff or don’t want the liability. 

Dr. Merry-Go-Round takes you on a very nauseous ride and makes it tough sometimes to get the care you need.  😉

(Credit Photo: Andy Blumenthal)

Go Ahead and Waste My Time

Thought this was a funny magnet:

Feel Free to Waste My Valuable Time

When you go to help desk, customer service representative, your boss, a friend or even family member, and they give you that sigh or that look that you are immensely bothersome. 

If only people had more compassion and respect for others and more of a true customer service and servant-leader mentality. 

Otherwise all you get is that ol’ grumpy face and contemptuous attitude and you just want to crawl under a big heavy rock and never come out.  😉

(Credit Photo: Andy Blumenthal)

Horrors in U.S. Healthcare

So I have been sick the last 9 days, and don’t really know what it is (bad cold, flu, or Covid). 

But I am hearing that Covid is spiraling around just about every family that I know now. 

The new most contagious Covid variant is in at least 3 states, but I would suspect it’s in all of them by now.  We’ll find that out way after the fact. 

G-d only knows whether the Covid vaccines will work on the mutated Coronavirus and how this will impact the runaway pandemic.  Will it be back to the Vaccine drawing board?

While many healthcare workers have been extraordinary during these difficult times, I’ve been appalled at some recent cases of horrible care. 

Example 1:

Went to CVS Minute Clinic, they gave me some antibiotics, but said go this afternoon for a Covid test, which I had already booked prior at another CVS location that does the tests.  

I drive 10 miles sick to go there, and when I arrive they tell me, they don’t have my appointment anymore even though I show them “black and white” my confirmation!  “The system must’ve kicked you out because you were at another CVS earlier in the day.” I said, I need to be tested, and they were adamant that there was nothing they could do.  Their completely incompetent store manager told me to call and make another appointment for another day.  I said, I waited two days for this appointment, drove ten miles, and waited a long time on line.  He said, that’s too bad and I should call the 800 number if I wasn’t happy. I said, it’s your mistake, so you call the 800 number.  I told him I wasn’t leaving the line until they resolved this. The manager was a rude SOB, but finally one of the pharmacists said the nurse can put me back in the system and they would in fact see me. 

Well, lo and behold, a day passes, and I get a call the test didn’t work.  Make another appointment.  Ok, now I really have no choice.  I go to another CVS, this one was actually much better and gave comprehensive instructions on how to take the Covid test. So much for good CVS and bad CVS!  

Example 2:

Someone else in my family was sick and also goes to the CVS Minute Clinic.  They give her not much more than Tylenol.  But tell her to make another appointment to take care of her ear.  She makes an appointment, and I take her to yet another CVS location the next day.  Well guess what, the Physician’s Assistant refuses to treat her ear.  He sits us down and tells us that he has a wife and kids at home and doesn’t want to possibly get Covid since she was at the Minute Clinic the day before.  I explain that all they gave her was Tylenol.  He says, “Anything can be Covid!  And I’m not going to go in the room to clean out the ear for maybe 20 to 30 minutes.”  Well then why in the hell did this guy go into the medical profession?

Example 3:

I contact another pharmaceutical outlook (not CVS) for a prescription.  They quote me $2,500 dollars.  I say “That’s 10 tens what they usually charge me so there must be a typo.”  Oh no, that’s the price for the branded drug.  Maybe you meant the generic which is only $250!  Same drug but ten times the price!

I’m sorry folks our healthcare system in the U.S. is very broken indeed.  By calling attention to these things, I hope to bring positive change for all our sakes. 😉

(Credit Photo: Andy Blumenthal)